Product Support Team Lead Jobs in Boca Raton, FL

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Position SummaryThe Global Security Operations Center (GSOC) Team Lead is responsible for supervising day-to-day activities of GSOC analysts during assigned shifts. This role provides real-time guidance quality control and escalation support to ensure effective monitoring incident management and tim...

Position SummaryThe Client Support Team Lead (Onsite) is a senior hands-on intake resource responsible for supporting daily execution of the Personal Injury (PI) and Mass Tort intake function while actively handling calls. This role provides real-time floor support coaching training reinforcement an...