Youth Enrichment Program Registrar

Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

Manages the administrative systems policies and procedures related to Youth Enrichment program enrollment accounts receivable collections termination and reporting. Works closely with program staff to ensure a quality enrollment experience for all customers.

• Maintains accurate Youth Enrichment program records and forms providing hard copy or digital files for all program locations including licensed enrichment and summer programs.
• Inputs data for new renewing and terminating Youth Enrichment Program participants into the program management software. Ensures registration information is complete accurate and entered in a timely manner.
• Develops and delivers trainings and provides resources for all software including program management post registration management and electronic check-in and out for both staff and customers
• Responds to questions from prospective families providing up-to-date program information including capacity pricing scholarship daily schedules lesson plans and prospective families to appropriate program or staff member when needed.
• Partners with branch employees to ensure a quality enrollment experience for families.
• Reviews and manages monthly accounts receivable reports and follows up on returned drafts.
• Manages third party payment accounts.
• Create all appropriate rostering and sign in sheets for Youth Enrichment Programs
• Administers the youth enrichment programs financial assistance program and reporting.
• Troubleshoots researches and resolves member staff and customer issues in a timely manner; consistently provides excellent customer service.
• Participate in program audits with program staff to ensure program information is accurate.
• Ensures that Youth Enrichment Programs administration best practices and policies are adhered to and assists with program audit preparation.
• Ensures that guidelines and procedures for accounting and related procedures are followed for cash reporting and other business functions.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Work Environment

Most work is performed in a normal YMCA Branch or Association (corporate) office environment. This role follows a hybrid work schedule working remotely with a minimum of 2 days being worked on site at the Association Office in Seattle. This role routinely uses standard office equipment.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies maintaining appropriate boundaries completing required training reporting suspicious or inappropriate behavior and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened trained supervised and held accountable to the organizations abuse risk management standards.

• AA degree or equivalent post-secondary education or equivalent experience.Other applicable education training and experience which provide the knowledge abilities and skills necessary to perform effectively in the position will be considered.
• One or more years of related experience.
• Ability to manage and prioritize multiple projects.
• Excellent customer service skills with the ability to prioritize and manage workflow and resolve questions via phone email and in person.
• Strong communications skills both written and verbal.
• Ability to produce professional documents reports and well-crafted correspondence using various office software (e.g. Word Excel PowerPoint).
• Strong attention to details; must be able to type 40 words per minute accurately.
• Excellent computer skills including word processing database spreadsheet software and web-based applications.
• Ability to travel to program sites and other branches.

Preferred Qualifications:

• Previous experience configuring Traction Rec modules
• Experience with YMCA business functions and processes
• Prefer knowledge of and previous experience with diverse populations (language culture race physical ability sexual orientation etc.).
• Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education training and experience which provide the knowledge abilities and skills necessary to perform effectively in the position may be considered.

Youll be a great fit for the Seattle Y if you:

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better stronger community for all.

Our Mission

Building a community where all people especially the young are encouraged to develop their fullest potential in spirit mind and body.

YMCA of Greater Seattles Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by local state or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.