Y-Haven Intake Manager (Y-Haven)

Job Title:Y-Haven Intake ManagerDepartment:Y-HavenFLSA Status:ExemptEmployment Status:Full-TimeReports To:Phil BuckSupervises:Three (3) Intake / Continuing Recovery Specialists; InternsDate:April 2026GENERAL FUNCTIONThe Y-Haven Intake Manager provides both direct clinical service and operational leadership for Y-Havens intake and continuing recovery functions. Operating in a hybrid model this role dedicates 1/3 (33%) of available time to direct clinical service and 2/3s time (67%) to intake coordination and team management. The Intake Manager directly supervises three Intake / Continuing Recovery (ICR) Specialists driving recruitment efforts across Y-Havens programs while developing Y-Havens Continuing Recovery track and laying the groundwork for expanded outpatient services for FUNCTIONSClinical Direct Service (33%)Provide direct reimbursable clinical services at a rate consistent with the hybrid model (33% of each work week).Conduct intake screenings comprehensive diagnostic assessments and orientations for new residents admitted to Y-Haven Open Door and Rising case management services to prospective residents preparing for and address comorbid conditions of new or returning clients including chronic physical illness and mental health with the Clinical Director on all critical clinical IOP or Continuing Care group facilitation on a limited as-needed Coordination & Growth (67%)Lead and coordinate the Intake & Continuing Care Team for Y-Haven ensuring the Team achieves KPIs including meeting census goal of 90% and implement insurance pre-authorization process for incoming clients ensuring compliance and intake growth with a focus on recruiting clients from non-treatment organizations such as shelters social service organizations hospitals diversion centers and community the intake hotline assuring calls and emails are answered and returned in a timely mannerOversee outreach and screening by Intake Team engaging potential clients wherever they are located - including emergency shelters detox units street locations jails prisons and Y-Havens Continuing Recovery track for former residents including laying groundwork for expanded outpatient services for and maintain collaborative relationships with shelters hospitals social service organizations and community programs that serve prospective and former & LeadershipDirectly supervise three Intake and Continuing Recovery (ICR) Specialists providing mentoring training accountability performance feedback and professional ICR Specialists thoroughly in Clarity software and permanent housing navigation tools and best interns assigned to the intake and continuing recovery in and lead quality assurance activities and committee in daily team meetings in-service trainings and coordination new staff interviewing activities as Intake team maintains accurate and thorough records for all clients served in the AWARDS electronic health record including timely progress timely and accurate use of Clarity software by Intake team for housing navigation and client data for and reports on intake census and continuing recovery all intake documentation and insurance pre-authorization records are completed accurately and on & OrganizationalModel and communicate the YMCAs core values of caring honesty respect and responsibility in all interactions with clients volunteers and all established policies and procedures including safety practices and personnel in and support association events and fundraising a clean and orderly work all mandated reporter obligations: follow the child abuse and neglect reporting process complete required reporting forms notify appropriate supervisors Risk Management and Human duties as assigned by & ExperienceMasters Degree in Social Work Psychology or a related field required (or current enrollment in a Masters program) of 3 years experience in the social service field with successful experience in intake screening assessment and supervision strongly knowledge of issues affecting individuals experiencing homelessness chemical dependency and mental experience with or ability to learn Clarity software and housing navigation with insurance pre-authorization processes CertificationsLICDC LPCC or LISW First Aid and AED certifications required within 30 days of ENVIRONMENT & PHYSICAL DEMANDSRegularly required to talk and actively listen to clients staff and off-site outreach required including visits to shelters detox programs hospitals and other community locations.