Workplace Experience & Reception Coordinator
Waltham, MA - USA
Job Summary
Be the Face of a Professional Workplace
Were looking for a polished professional and tech-savvy Workplace Experience & Reception Coordinator to be the first point of contact for a busy corporate environment.
This is more than a traditional receptionist role. Youll create a welcoming experience for employees executives clients vendors and visitors while helping keep day-to-day workplace operations organized and running smoothly.
The ideal candidate is friendly confident highly professional and comfortable with technology. This location has a high level of executive and leadership activity so outstanding customer service discretion and professionalism are essential.
No college degree required.
Welcome and professionally assist clients guests employees vendors and visitors
Serve as the first point of contact and create a positive experience from the moment someone walks through the door
Answer incoming calls and direct callers to the appropriate person or department
Manage visitor check-in badging and tracking systems
Maintain accurate visitor vendor parking and vehicle logs
Manage security access cards keys and related workplace access processes
Assist with employee onboarding and offboarding activities
Receive organize and distribute incoming and outgoing mail and packages
Provide administrative and facility support as needed
Help maintain a professional organized and welcoming workplace environment
Support facility management initiatives and performance goals
510 years of customer service experience
Strong corporate reception hospitality or administrative experience
Excellent verbal and written communication skills
Strong computer and technology skills
Comfortable learning and using visitor management badging and workplace systems
Highly organized with strong attention to detail
Professional polished and confident interacting with people at all levels
Exceptional customer service and interpersonal skills
Able to handle sensitive situations with professionalism and discretion
Fluent in English
Able to walk throughout the facility and carry small packages as needed
Youre the person who naturally makes people feel welcome. You know how to communicate with executives and visitors professionally stay calm when things get busy and handle multiple priorities without losing attention to detail.
Youre comfortable with technology learn new systems quickly and understand that the way you represent the workplace matters.
If you bring strong customer service skills professionalism confidence and a welcoming personality we want to hear from you.
No degree required experience professionalism and customer service are what matter most.