Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Workplace Ambassador

Job Description

Position Summary

JLL Experience Services team members are experts who create value through lasting partnerships. At JLL it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams

The Workplace Ambassador is responsible for delivering exceptional hospitality-driven experience to employees guests and visitors. This role provides balanced support across both reception operations and workplace/runner responsibilities ensuring a consistent and seamless experience from arrival through departure. The Workplace Ambassador partners closely with Workplace Facilities and other service teams to maintain a welcoming organized and efficient environment.

Key Responsibilities

Reception & Guest Experience

• Greet and assist employees visitors and guests in a warm professional and timely manner

• Manage the check-in security badging and wayfinding process in accordance with site protocols

• Maintain a polished presence at the front desk and ensure the reception area remains clean organized and presentable

• Respond to and direct incoming calls messages and general inquiries

• Provide information regarding workplace services building amenities and nearby resources

• Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off

Workplace/ Runner Support

• Conduct regular walkthroughs of assigned floors ensuring all workplace areas are stocked orderly and aligned with service standards

• Restock supplies including pantry items snacks copier stations and general materials

• Support light room resets to prepare meeting and conference spaces for upcoming use

• Submit work orders and communicate maintenance cleaning or technical issues to the appropriate teams

• Provide supplemental support to the mailroom or workplace team during low-traffic periods

• Assist with routine operational tasks to ensure consistent daily service delivery across the site

Customer Service & Team Collaboration

• Anticipate needs and proactively offer solutions to employees and guests

• Communicate clearly and professionally through verbal and written channels

• Build strong working relationships with internal teams to ensure seamless coordination of services

• Follow established standards of service and contribute to a positive hospitality-focused workplace culture

• Support meeting and event needs as directed

Qualifications

• 13 years of experience in hospitality customer service workplace services or office support

• Demonstrated ability to engage with employees and guests in a friendly confident and professional manner

• Strong organizational and multitasking skills with the ability to manage shifting daily priorities

• Working knowledge of Microsoft Office Suite and basic workplace systems

• Ability to lift 1530 lbs for routine stocking and support tasks

• Reliable team-oriented can work independently and able to maintain composure in fast-paced or high-traffic environments

Work Environment

This role is performed in a professional office setting and requires regular walking throughout the facility. The Workplace Ambassador must be comfortable engaging with individuals at all levels and providing hands-on support where needed.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.