Workforce Analyst

The Workforce Analyst uses university developed reporting to inform Enrollment Management (EM) processes and solve business problems. The Workforce Analyst also consults on data collection / processes and engages in projects of EM need particularly those focused on enrollment retention productivity efficiency and contact center routing strategies.

Work Location:Virginia Beach VA. (Qualified candidates may be considered for remote work.)

Essential duties:

• Determine staff needs from various internal units based on Enrollment Management contacting trends and call center volume.
• Maintain and enforce department guidelines
• Collect maintain and expand upon the regularly requested reports in support of the various needs of the institution including weekly quarterly annual and ad hoc reporting needs for EM.
• Develop data documentation manuals or other learning materials as needed
• Monitor contact center routing to meet customer demands within all EM business units
• Conduct daily call center queue monitoring to ensure correct balance of staff with volume of both incoming and outgoing communication

Qualifications:

• Bachelors degree in a field relevant to the work required (typically business administration human resources industrial-organizational psychology or a related field)

Candidates must have:

• Must be comfortable with the detailed work of data validation and preparation. Prior experience with analytical software is a must
• Demonstrate the ability to translate data into presentable formats via PowerBI or other visualization tools for organizational executives
• Excellent communication and interpersonal skills both oral and written which demonstrate the ability to convey complex and technical data and concepts in ways suited to the recipients needs
• Excellent customer service and project management skills and the ability to manage multiple projects simultaneously.
• Commitment to Regents core values of Excellence Innovation and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran full Non-Discrimination Policy clickhere.

Benefits

Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.