WordPress Support Specialist (Contractor)

WordPress Support Specialist (Contractor)

Mannix Marketing Inc. Glens Falls NY (Remote) 1099 Contractor $15$35/hr DOE

About Mannix Marketing

Mannix Marketing is a full-service digital marketing and web development agency founded in 1996 and based in Glens Falls NY. We build and maintain custom WordPress websites for clients across healthcare B2B travel and tourism and nonprofits. Every site we build is hand-coded no page builders and maintained to WCAG 2.2 AA accessibility standards. Were a fully remote team focused on delivering reliable measurable results for our clients.

The Role

Were looking for a WordPress Support Specialist to join our team on an ongoing contract basis. Youll work within our Zendesk support queue handling maintenance requests troubleshooting and content updates across a portfolio of custom WordPress client sites.

This is a ticket-based largely asynchronous role. The work is practical and consistent not glamorous but important. Youll be the first point of contact for clients reporting technical issues so your ability to communicate clearly and professionally is just as important as your technical skills.

This is a support and maintenance role not a design or new-build position.

What Youll Do

• Resolve incoming support tickets via Zendesk content updates plugin issues broken layouts form troubleshooting and general site maintenance
• Perform edits and updates on custom WordPress sites built without page builders Work with plugins including ACF Pro Gravity Forms Classic Editor Yoast SEO and Custom Post Type UI
• Assist with basic hosting tasks including SSL renewals DNS updates and cPanel navigation
• Communicate directly with clients in plain professional language when explaining issues or setting expectations on resolution time
• Identify when a ticket requires escalation to a senior developer and hand off clearly
• Assist with Google Workspace admin tasks including user setup and email configuration

You Must Have

• 1-2 years of hands-on WordPress experience on sites not built with Elementor Divi Beaver Builder or similar page builders

• Comfort navigating and editing custom WordPress themes even if youre not writing PHP from scratch
• Familiarity with ACFPro Gravity Forms and Custom Post Type UI
• Basic understanding of cPanel DNS records and SSL certificates
• Experience using a ticketing or help desk system - Zendesk familiarity is a plus
• Strong written communication skills - youll regularly be explaining technical issues to non-technical clients and tone matters as much as accuracy
• Ability to work independently and manage your own queue without close oversight

Strongly Preferred

• Experience supporting an agency portfolio (multiple client sites simultaneously)

• Google Workspace admin experience
• Familiarity with WCAG 2.2 AA accessibility standards
• Custom CSS ability
• Upwork profile or comparable with verifiable reviews from maintenance or support work

What Were NOT Looking For

We want to be direct to save everyone time. Please do not apply if:

• Your WordPress experience is exclusively with page builders

• You havent worked on sites maintained outside of Gutenberg Elementor or Divi
• Youve never used a ticketing or help desk system
• Your background is primarily site builds rather than ongoing maintenance and support

Work Arrangement

• Fully remote

• Approximately 2-7 hours per week depending on ticket volume hours may grow as the engagement develops
• Eastern time business hours preferred; some asynchronous flexibility available
• 1099 contractor ongoing
• Rate: $25-$35/hr depending on demonstrated experience and skill