Window & Door Service Technician

Position Title: Window & Door Service Technician (Confidential Client)
Location: Littleton MA On-site
Employment Type: Permanent

• Pay Rate: $28$33/hour depending on experience

• Competitive compensation
• Medical Dental Vision Insurance
• FSA
• 401(k) Plan with match
• Paid Time off (PTO) Paid Holidays
• Paid Life Insurance
• Paid Short Term Disability Insurance
• Tuition Reimbursement Program
• Employee Assistance Program

Our Client is a building materials supplier/store offering lumber windows doors cabinetry and design solutions for residential construction and remodeling projects.

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials primarily windows and doors while ensuring excellent customer service.

Schedule: Full-time 40 hours per week Monday through Friday with flexibility in daytime working hours.

Location: Based in Littleton MA with travel to customers homes using a company service van. Any travel will be during the shift hours and clients are relatively local/eastern MA.

• Conduct service calls at customers homes to diagnose and repair windows doors cabinets and other building materials.
• Troubleshoot issues to determine whether they result from product defects installation errors or other causes.
• Perform repairs adjustments and part replacements using hand and power tools.
• Communicate professionally with homeowners explain repair recommendations provide estimates and answer questions.
• Maintain positive customer relationships while addressing service concerns.
• Collect payments for completed service work.
• Maintain service van inventory coordinate replacement parts and keep the vehicle clean and organized.
• Communicate service updates and resolutions with internal sales teams.
• Follow safety procedures and maintain a clean work environment.

• Working knowledge of windows and doors
• Comfortable and proficient using hand and power tools.
• Valid drivers license and clean driving record required.
• Ability to frequently lift and move materials weighing up to 100 pounds.
• Ability to stand walk bend kneel climb and work in various positions.
• Comfortable working indoors and outdoors in varying weather conditions.