WFH Customer Service
Job Location:
Alexandria, VA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the role
This remote Customer Service position supports clients through phone email and chat delivering timely resolutions while upholding brand standards. The role requires a balance of empathy decisive problemsolving and efficient multitasking.
Key responsibilities
Handle inbound and outbound customer interactions across multiple channels.
Diagnose issues provide solutions and ensure firstcontact resolution whenever possible.
Document all contacts and actions accurately in the CRM system.
Meet or exceed responsetime satisfaction and quality metrics.
Escalate complex cases to appropriate specialists while maintaining ownership.
Update and contribute to internal knowledgebase articles.
Identify recurring issues and suggest process improvements.
Required qualifications
130 years of experience in a customerfacing role.
Exceptional verbal and written communication with strong empathy.
Demonstrated ability to resolve conflicts and deescalate tense situations.
Proficiency with CRM platforms and standard office software.
Excellent timemanagement multitasking and prioritization skills.
Effective problemsolving and active listening capabilities.
Nice to have
Experience with remote collaboration tools (e.g. Slack Zoom Microsoft Teams).
Fluency in a second language.
Background in SaaS or technologybased products.
Professional certification in customer service or support.
Required Skills:
Communication Empathy Conflict Resolution CRM Time Management Multitasking Problem Solving Active Listening
