Westin Boston Seaport District Director Front Office

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! Youll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances youll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office from guest check-in/check-out wizardry to managing room inventory upholding brand standards and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches motivates and grows the Front Office crew with supervision counseling evaluations and recognitionplus recruits interviews and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends addresses issues with a smile and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications leads daily reporting and decision-making participates in Manager on Duty shifts and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ PMS property management Certification (as defined by property) 500 room experience and/or previous director level experience preferred.
• Excellent communication problem-solving and multitasking skills with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located in Bostons Seaport District Westin Boston Waterfront features a vertical garden a natural feature that purifies the air. The Institute Of Contemporary Art Boston Convention Exhibitors Center and Boston Childrens Museum are all within walking distance of the property. Enjoy a restful nights sleep in the Boston Waterfront Westins guestrooms featuring a flat-screen TV a coffee maker with Starbucks Coffee and a bathrobe. Start the day with a buffet breakfast at the on-site Sauciety restaurant.

Required Experience:

Director