Welcome Center Agent (Front Desk Experienced)

The YMCA Welcome Center Agent is the face of ourbranch. As the first point of contact for members guests and programparticipants you will set the tone for a positive inclusive and welcomingenvironment. We are specifically seeking candidates with prior front desk orreception experience who can seamlessly balance high-quality customerservice with administrative efficiency.

Important Schedule Note: This position features a dynamicnon-fixed schedule. We require a team player with open availability and theflexibility to cover multiple shifts including early morning openingsmid-days evenings and weekends based on branch needs.

Key Responsibilities

• First Impressions: Greet everyone warmly by name verify memberships scan badges and direct traffic smoothly through the lobby.
• Customer Service & Sales: Answer inquiries regarding memberships programs (swim lessons camp fitness) conduct tours for prospective members and process new member sign-ups.
• Administrative & Financials: Efficiently operate our member management software process registrations handle financial transactions (cash/credit) and accurately balance the daily cash drawer.
• Communication Hub: Manage a multi-line phone system with a helpful attitude route calls and handle member feedback or conflict resolution with professionalism.
• Safety Security & Policy: Monitor entry/exit points to ensure facility security. Enforce YMCA policies assist with incident reporting and respond appropriately to emergencies.
• Language Skills: Bilingual fluency (English/Spanish) is a major plus.
• Facility Upkeep: Maintain a clean organized and stocked front desk and lobby area.

Required Qualifications & Experience

• Experience: Minimum of 12 years of front desk receptionist or guest services experience (e.g. hospitality fitness centers retail or medical offices).
• Scheduling: Must have flexible availability to work a rotating schedule that may include opening morning mid-day evening and weekend shifts.
• Tech Savvy: Proven experience navigating point-of-sale (POS) systems customer databases and multi-line phone systems. (Experience with member software like Daxko is a major plus).
• Communication: Exceptional verbal and written communication skills with a diverse population.
• Age Requirement: Must be at least 18 years of age.
• Certifications: Ability to obtain CPR/First Aid/AED certification within 30 days of hire (YMCA provided).

Physical Demands & Working Conditions

• Ability to sit or stand for extended periods of time at the front desk.
• Ability to view a computer monitor and type for long stretches of a shift.
• Ability to lift and carry up to 20 lbs. (e.g. boxes of brochures program supplies).
• Ability to maintain a welcoming demeanor during steady periods as well as occasional high-volume rushes.

Pre-Employment Requirements

• Ability to pass a comprehensive background check including a criminal history check and sex offender registry screening.
• Commitment to the YMCAs Child Abuse Prevention policies and code of conduct.

Perks of Working with the YMCA

• Free YMCA individual membership.
• Opportunities for professional growth and leadership development within the organization.
• A supportive mission-driven team environment.