Warranty Cost of Quality Lead

Dematic is seeking a strategic Warranty Cost of Quality Lead to own and drive enterprise-wide warranty cost reduction and defect elimination. This role is accountable for transforming warranty data into actionidentifying systemic issues influencing cross-functional leadership and leading disciplined root-cause and prevention initiatives.

This is a highly visible influence-driven role focused on eliminating repeat failures improving customer satisfaction and shifting the organization from reactive warranty resolution to proactive prevention. The role manages outcomes and decisionsnot peopleand requires strong analytical capability effective communication and the ability to lead difficult data-backed conversations.

This position is ideal for a motivated professional who thrives in data-driven collaborative influence driven environment. We offer hybrid work flexibility when not on a customer site.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $102750 to $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

What You Will Do in This Role

Warranty Analytics & Insight

• Own enterprise warranty analytics identifying systemic failure modes cost drivers and emerging risks.
• Drive decisions and prioritization across the business that influence project execution manufacturing R&D and lifecycle solutions & services.

Warranty Cost Reduction & Prevention

• Lead cross-functional root cause investigations on high-cost and recurring warranty issues using problem solving / Lean Six Sigma methodologies.
• Drive permanent corrective actions and verify effectiveness post-implementation.
• Establish and track measurable warranty reduction targets.

Leadership & Accountability

• Lead difficult conversations with business leaders to drive accountability for defect drivers within their organization and quality outcomes.
• Challenge assumptions and decisions using facts analytics and customer impact.
• Influence without authority to align cross-functional teams around correction and prevention.

Culture & Capability Building

• Champion a shift from reactive warranty response to proactive quality ownership.
• Embed a cost-of-poor-quality mindset across engineering manufacturing and project execution.
• Elevate the organizations use of data in warranty and reliability decision-making.

What Were Looking For

• Bachelors degree in Engineering Quality Management Business or a related field.
• 8 years of experience in quality continuous improvement cost of quality or related fields.
• Demonstrated quantified success in reducing warranty defects or costs of poor quality through data-driven initiatives.
• Ability to analyze complex data sets and translate insights into executive-level recommendations.
• Experience leading cross-functional root cause or cost-reduction initiatives with measurable impact.
• Proven ability to influence business leaders without direct authority.
• Comfortable operating in high-ambiguity environments and driving decisions without formal authority
• Lean Six Sigma Green Belt or Black Belt or Quality certification is strongly preferred.
• Experience using data to identify risks/issues and prevent repeat failures.
• Proven engineering experience is preferred.
• Experience with direct customer contact is helpful.
• Business insight paired with strong analytical skills.
• Excellent communication and conflict resolution skills.
• Ability to travel up to 20% Ability to thrive in a fast-paced dynamic environment with multiple priorities.

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