Warranty Administrator
Job Location:
Lenexa, KS - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
mSupply is North Americas leading distributor of OEM repair parts and equipment serving professionals in the appliance HVAC plumbing commercial kitchen and pool/spa industries. Headquartered in St. Louis MO mSupply is a multi-billion-dollar enterprise offering an extensive product range industry expertise and seamless service. With more than 2000 associates across the U.S. and Canada mSupplys family of brands delivers with speed reliability and precision through its branches distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information visit.
OConnor Company is an industry leader in wholesale HVAC equipment parts and tools. As a distributor of HVAC services in the Midwest they provide a range of quality product lines including Trane American Standard and Mitusbishi Electric. The company is proud to serve the commercial and residential markets in Kansas Oklahoma Missouri Nebraska and Iowa. For more information visit.
Job Summary
The Warranty Administrator reviews and processes vendor warranty claims and defective merchandise. This position prepares documents and reconciles warranty claims and ensures all related information is submitted to the proper parties.
Job Duties & Responsibilities
- Processes vendor warranties and enters claims in vendor online systems.
- Coordinates defective merchandise returns including packing labeling shipping and field scrap.
- Manages the return goods queue and performs accurate PO entry and dealer credits.
- Submits vendor claims for defective parts and supports labor claim and unit replacement submissions.
- Serves as a liaison to resolve product registration issues and handle serial number/warranty term requests.
- Communicates professionally with vendors branches customers and third-party shippers.
- Updates supervisor on changes to vendor warranty terms and assists with AP/AR discrepancies.
- Handles PO receiving and related follow-up tasks.
Qualifications
High school diploma or GED equivalent
2 years of Customer Service and/or Warranty Claims
Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
- Proficiency with ERP or warranty management systems (experience with Solar Eclipse an asset).
- Comfortable using shipping platforms (UPS FedEx or third-party freight portals).
- Ability to navigate online claim submission systems and enter data accurately.
- Clear professional communication skills (written and verbal).
- Customer-focused mindset able to work with vendors branches and end users calmly and professionally.
Physical Demands & Work Environment
Full-time role requiring 40 hours per week with prolonged periods of sitting standing and walking.
Involves regular use of hands and arms for computer and office tasks along with lifting up to 10 lbs.
Requires consistent use of vision hearing and speech for communication and operation of office equipment.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical dental vision and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off including vacation holidays and personal days
Weekly pay employee discounts and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex age race color creed religion national origin citizenship or immigration status sexual orientation gender identity or expression disability genetic information marital status veteran or military status or any other status protected by applicable federal state or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs in accordance with applicable law. To request a reasonable accommodation please
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
Required Experience:
Unclear Seniority
About Company
North America’s largest and most trusted supplier of residential and commercial parts for appliances, HVAC, plumbing, commercial kitchens and pool and spa.
