Warehouse & Logistics Manager

At Goodwill of South Central Wisconsin great work starts with great people. We foster a positive workplace where employees are valued empowered to grow and connected to a mission that strengthens our communities.

General Summary

The Warehouse & Logistics Manager is responsible for overseeing the efficient safe and sustainable operation of warehouse aftermarket and transportation functions. This role drives revenue and margin growth while ensuring operational excellence customer satisfaction and environmental stewardship. Key responsibilities include warehouse operations logistics coordination demand planning and process improvement. This position directly contributes to the DGR mission of generating funds to help people in our community live work and thrive through housing employment and supportive services.

Leadership Responsibilities

• Recruit interview hire and train team members.
• Oversee daily departmental operations to ensure efficiency and productivity.
• Provide ongoing coaching feedback and timely performance evaluations.
• Proactively manage employee development performance improvement and disciplinary actions up to and including termination in accordance with company policy.
• Foster a culture of accountability safety continuous improvement and teamwork.

Principal Duties & Responsibilities

• Ensure the safe efficient and cost-effective handling of donated and commercial goods supplies and equipment in accordance with Goodwill policies and budget expectations.
• Develop and communicate short- and long-term operational strategies to Executive Leadership and Store Management to achieve key performance objectives.
• Implement operational procedures that support budget targets and strategic initiatives.
• Negotiate with vendors suppliers and partners to improve profitability operational efficiency and sustainability outcomes.
• Monitor aftermarket trends to maximize salvage revenue and identify new revenue opportunities.
• Oversee warehouse management systems and support continuous improvement initiatives by identifying inefficiencies analyzing root causes and implementing process enhancements.
• Analyze operational and financial reports to ensure accurate tracking of inventory salvage transportation and warehouse performance metrics.
• Coordinate logistics for internal operations and external partnerships to ensure timely and efficient material flow.
• Ensure high levels of internal and external customer service with retail locations donors recycling partners and other stakeholders.
• Train and monitor staff on proper use safety maintenance and documentation of power equipment and agency vehicles.
• Ensure compliance with DOT regulations safety standards and organizational policies to maintain a safe working environment. Report accidents and hazards promptly.
• Monitors warehouse inventory levels including assessing the need for additional external warehouse space; ensures containers are distributed to stores using FIFO inventory management; and maintains a clean organized and safe dock and warehouse environment.
• Assists in the development implementation and execution of the organizations sustainability strategy and related action plans.
• Conducts research and identifies opportunities to improve sustainability efforts including energy efficiency waste reduction water conservation and sustainable procurement.
• Builds and maintains strong relationships with internal and external stakeholders including employees suppliers customers and community partners.
• Consistently performs all duties in alignment with the organizations Core Values.

Knowledge Skills & Abilities Required

• Strong knowledge of motor vehicle safety practices and DOT regulations.
• Knowledge of Madison-area streets traffic patterns and approved truck routes with the ability to effectively coordinate and optimize transportation routes.
• Culture: Demonstrates strong alignment with organizational culture by fostering a respectful inclusive and empowering work environment that promotes teamwork and engagement.
• Results-driven with the ability to meet goals and expectations by aligning team efforts with organizational priorities proactively addressing challenges and maintaining a positive mission-focused attitude.
• Accountability: Demonstrates accountability by leading by example taking ownership of responsibilities fulfilling commitments and ensuring alignment with organizational goals.
• Maintains strong job knowledge and expertise actively pursuing continuous learning and applying knowledge effectively to support operational success.
• Strong customer service planning organizational and problem-solving skills.
• Proficient in Microsoft Office applications including Word Excel and Outlook.
• Valid drivers license good driving record and proof of insurance required.

Travel Requirement

Ability to travel up to 10% as needed to support operational and organizational needs.

Required Education and Experience

• Post-secondary degree in Logistics Supply Chain Management Business Administration or a related field with a minimum of two (2) years of supervisory experience in logistics transportation or warehouse operations; or
• Minimum of five (5) years of progressive supervisory experience in logistics transportation or warehouse operations in lieu of a degree.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods using a full range of motion to lift push or pull up to 40 lbs.
• Ability to maintain a stationary position to be able to operate a computer and other office equipment.
• Must be able to clearly communicate identify analyze and assess details.
• Ability to operate material handling equipment including baler and forklift.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training

For a complete position description or questions please contact People and Development Manager TuVayra Terwilliger at or