VTC Technician II

About QBE

QBE LLC provides mission-focused technology cybersecurity engineering and enterprise IT support to federal customers. Our teams deliver practical reliable solutions that help customers sustain secure and effective mission operations.

Position Summary

QBE is seeking a motivated career-driven and customer-oriented Video Teleconferencing Technician to support video teleconferencing operations customer support conference scheduling system troubleshooting and VTC installation activities in Doral FL.

Essential Duties and Responsibilities

• Provide Tier I and Tier II customer support for Video Teleconferencing (VTC) systems.
• Schedule conferences using Cisco TelePresence Management Suite (TMS).
• Respond to system outages and take appropriate action to alt-route services or use available failover and backup capabilities to meet VTC client requirements.
• Conduct site surveys remotely and on-site to determine specific requirements for new VTC system installations or upgrades.
• Conduct on-site VTC installations including assisting with end network device configurations equipment installations equipment configuration and system checkout.

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Minimum Qualifications

• Working or practical knowledge and understanding of IP networks and how they are implemented as part of or in support of VTC systems.
• Experience providing Tier I and Tier II customer support for VTC systems.
• Must have an active Top Secret clearance.

Desired Qualifications

• Experience working within a DoD Combatant Command including but not limited to SOUTHCOM NORTHCOM CENTCOM CYBERCOM INDOPACOM EUCOM AFRICOM STRATCOM TRANSCOM SOCOM or SPACECOM or a Service Component.

Physical Requirements

• Must be able to remain in a stationary position up to 50% of the time.
• Must be able to operate a computer and other office productivity equipment such as a calculator copy machine and computer printer.
• Must be able to frequently communicate with coworkers management and customers including during presentations or meetings.
• Must be able to exchange accurate information in these situations.

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender gender-identity and/or expression age disability Veteran status genetic information pregnancy (including childbirth lactation or other related medical conditions) marital-status neurodivergence ethnicity ancestry caste military/uniformed service-member status or any other characteristic protected by applicable federal state local or international law.