Virtual Visual Interpreter – Workplace Accessibility Support

Title: Virtual Visual Interpreter Workplace Accessibility Support (Contract)

Location: Austin TX (Onsite)

Pay Rate: $35 - $39/hr

Duration: 3-month assignment

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Summary:

We are seeking a compassionate and highly articulate Virtual Visual Interpreter to provide real-time workplace support for employees who are blind or have low this role you will serve as a trusted accessibility partner delivering live visual descriptions and navigation assistance through video screen-sharing and remote communication tools.

This is a highly people-focused role that combines strong communication skills visual analysis problem-solving and a passion for accessibility and inclusion. The ideal candidate is calm under pressure detail-oriented adaptable and committed to helping others navigate workplace environments with confidence and independence.

What Youll Do:

Provide real-time verbal descriptions of visual environments documents presentations screens printed materials equipment and workplace surroundings

Translate complex visual information into clear concise objective word pictures to support employee understanding and decision-making

Assist employees with navigation of physical and digital spaces using directional guidance and spatial orientation techniques

Read and interpret signage forms labels written materials and on-screen content

Support employees with identifying people objects room layouts and workplace environments

Guide users through software navigation office equipment usage and basic technology troubleshooting

Utilize video conferencing platforms screen-sharing tools remote access applications and assistive technology systems to deliver support

Adapt communication style and descriptions to meet individual employee needs and preferences

Document session activity identify accessibility concerns and contribute recommendations for service improvement

Maintain strict confidentiality while supporting employees and handling sensitive information

What You Bring:

Exceptional verbal communication and descriptive storytelling abilities

Strong ability to analyze and communicate visual information quickly accurately and objectively

Excellent active listening skills and ability to anticipate user needs

High attention to detail and strong observational skills

Strong spatial awareness and ability to provide directional guidance

Ability to remain calm patient and professional in dynamic or fast-paced situations

Strong problem-solving skills and comfort working in ambiguous situations

Ability to multitask while processing visual information and maintaining conversation

Comfortable learning and utilizing new technologies platforms and accessibility tools

Strong interpersonal skills with a customer-focused and service-oriented mindset

Bonus Points If You Have:

Experience supporting accessibility disability services education social services or caregiving programs

Familiarity with blind and low-vision communities and accessibility best practices

Experience using assistive technologies such as VoiceOver JAWS NVDA or related tools

Customer service coaching training retail or virtual support experience

Knowledge of visual arts geography design architecture or other disciplines that support visual description skills

TCWGlobal is an equal opportunity employer. We do not discriminate based on age ethnicity gender nationality religious belief or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Important Candidate Safety Notice

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