VIP Agent

Are you the type of person who enjoys providing a high-level of customer service Then Spitzer Honda of Euclid wants YOU as we continue to build a team of dedicated professionals striving to learn grow and achieve more! The VIP Agent will provide exceptional guest service by ensuring a smooth and professional experience from the very first interaction assisting guests with the VIP App and points redemption and following up with customers.

While you take care of our customers we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical dental and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and name badges
• Employee assistance program
• Voluntary benefits include: life insurance short and long-term disability accident coverage hospital indemnity company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate loaner car rentals with Enterprise and Hertz including confirming vehicle availability directing customers to rental car locations extending rentals/updating rental company with return information and checking on active rentals
• Manage on-site loaner cars including collecting insurance and identification information ensuring loaners cars are cleaned and gassed up and completing walkarounds upon vehicle return and reporting damages
• Assist guests with VIP point redemption and VIP App related inquiries
• Send follow up messages to customers post service appointments to ensure satisfaction with their visit
• Handle customer complaints with integrity and poise and when necessary refers dissatisfied customers to the appropriate individuals for resolution
• Greet customers and let them know a Service Advisor will be right with them
• Answer incoming calls take messages or transfer calls to appropriate departments; respond to caller inquiries regarding service appointments and recall needs providing quotes from menu board recall information maintenance recommendations and repair status updates
• Communicate professionally via phone email or text and update the customers file and/or texting interactions on an Excel sheet
• Schedule service appointments
• Perform other related duties as assigned

Required Experience:

Unclear Seniority