Vice President Head of Business Support Operations

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

U.S. Bank is seeking an experienced and results-driven Vice President Head of Business Support to lead and develop a centralized Business Support function within Broker-Dealer Operations.

This is a key leadership opportunity to help shape the future operating model of a growing broker-dealer organization. The successful candidate will be responsible for establishing a scalable efficient and well-controlled support function that enhances operational governance strengthens management oversight and enables business growth and transformation.

Reporting to the Head of Broker-Dealer Operations this individual will lead a team responsible for operational governance management reporting business administration issue management coordination process improvement and strategic execution support.

The ideal candidate is a proactive hands-on leader with strong capital markets experience exceptional organizational skills and a demonstrated ability to build teams establish accountability and drive meaningful operational improvements.

Key Responsibilities

Business Support Leadership & Strategy

• Lead and develop the Business Support function establishing clear responsibilities governance structures service standards and performance expectations.
• Manage and develop a team of business support professionals including an Assistant Vice President.
• Build a scalable operating model aligned with the strategic objectives of Broker-Dealer Operations.
• Identify opportunities to centralize activities eliminate inefficiencies and improve service delivery.
• Establish a culture of accountability collaboration continuous improvement and operational excellence.

Operational Governance & Management Reporting

• Develop and oversee management dashboards KPIs KRIs and operational performance reporting.
• Coordinate governance forums leadership reviews and management reporting processes.
• Establish centralized tracking of operational issues action items remediation commitments and strategic deliverables.
• Prepare executive-level reporting and presentations to support informed decision-making.
• Ensure timely escalation of operational risks performance concerns and outstanding commitments.

Risk Controls & Regulatory Support

• Partner with Risk Compliance Audit and Operations leadership to strengthen the operational control environment.
• Coordinate tracking and remediation of audit findings regulatory observations and control deficiencies.
• Support operational risk assessments control documentation and procedure governance.
• Promote consistent execution of established policies procedures and management controls.
• Identify operational vulnerabilities and recommend sustainable process and control enhancements.

Business Transformation & Process Improvement

• Support strategic initiatives associated with broker-dealer growth technology modernization and expanded clearing capabilities.
• Partner with functional leaders and project teams to coordinate operational readiness implementation activities and organizational change.
• Drive process standardization automation and workflow improvements across the organization.
• Support integration of new business activities products and operating processes.
• Establish sustainable documentation cross-training and knowledge-management practices.

Business Administration & Resource Management

• Oversee business support activities related to workforce planning resource reporting departmental administration and organizational governance.
• Coordinate expense monitoring budget support and vendor-related operational activities in partnership with Finance and Vendor Management.
• Develop efficient processes for business requests management information and internal service coordination.
• Support capacity planning organizational effectiveness and resource optimization.

Stakeholder Management & Team Development

• Build strong working relationships across Front Office Operations Technology Finance Risk Compliance and other business partners.
• Serve as a trusted partner to the Head of Broker-Dealer Operations and broader leadership team.
• Lead coach and develop employees while establishing clear performance standards and professional development opportunities.
• Demonstrate strong ownership sound judgment and the ability to influence outcomes across multiple functional areas.
  

Schedule & Location

Location: Charlotte or Saint Paul

Schedule: MondayFriday 8:00 a.m. 5:00 p.m. local time

Basic Qualifications

• Bachelors degree in Business Finance Accounting Economics or a related field or equivalent relevant experience.
• 8 years of experience in financial services broker-dealer operations capital markets operations business management or operational governance.
  

Preferred Skills/Experience

• 3 years of people management or demonstrated leadership experience
• 10 years of experience within a broker-dealer investment bank or capital markets organization.
• Strong understanding of securities operations trade lifecycle processes clearing and settlement and related operational support functions.
• Experience overseeing operational processes management reporting governance and risk or control-related activities.
• Strong analytical organizational communication and problem-solving skills.
• Demonstrated ability to manage competing priorities and deliver results in a complex fast-paced environment.
• Experience building or transforming business support business management or operational governance teams.
• Proven ability to lead teams establish performance expectations and develop talent.
• Experience supporting regulatory examinations internal audits operational risk assessments and remediation programs.
• Experience with business transformation operating model redesign technology modernization or organizational integration.
• Advanced proficiency in Excel and PowerPoint; familiarity with Power BI Tableau ServiceNow or comparable reporting and workflow tools.
• Strong executive communication skills and the ability to engage effectively with senior stakeholders.
• Demonstrated success driving process improvements operational efficiencies and control enhancements.
• FINRA registrations or relevant industry certifications are a plus as applicable.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.