Vice President Commercial Operations

Dow Jones Energy (DJE) is seeking a visionary growth-oriented leader to shape and scale a world-class customer service sales operations and commercial analytics this high-impact role you will serve as a strategic cornerstone of the DJE commercial operation ensuring our global sales teams are equipped to consistently exceed monthly quarterly and annual targets.

Our mission is to deliver an unparalleled customer experience ensuring seamless satisfaction from a clients very first interaction with Dow Jones Energy through years of successful renewals. You will report directly to the Head of Strategy & Operations for Dow Jones Energy.

Dow Jones Energy delivers trusted price transparency benchmarks analytics news and insights across the global energy chemicals metals and fuel supply value chains. Our offerings support institutional investors analysts and traders navigating spot wholesale and retail markets as well as emerging segments tied to the global energy transition.

Through authoritative data real-time intelligence and deep market expertise Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile fast-evolving global markets.

• Spearhead the evolution of our global customer service organization into a proactive 24/7/365 customer success engine

• Drive efficiency eliminate friction and maintain the critical infrastructure that empowers our commercial teams to win

• Champion a data-driven culture by delivering the robust forecasting performance reviews and actionable intelligence needed to guide executive decision-making

• Partner closely with Commercial Product Management and Billing teams to ensure tech stack alignment matches fast-paced business requirements

• Collaborate directly with the Head of Sales to align operational strategy with revenue goals

• Ensure Dow Jones Energy is working in lockstep with the broader Dow Jones commercial and billing ecosystem

• At least 15 years progressive leadership experience in commercial operations sales operations and customer service environments

• Proven track record of managing and developing multi-disciplinary global teams

• Deep familiarity with CRM and ERP enterprise tools specifically Salesforce and SAP

• Strong capability in commercial data analysis forecasting and revenue operations metrics

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area:

Dow Jones - Energy

Job Category:

Sales

Union Status:

Non-Union role

Base Pay Range: $265000 - $315000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.