Veterinary Client Service Supervisor

BluePearl Pet Hospitalis currentlyseeking a newClient ServiceSupervisor.

Pay: $22.00 - $31.00 / hour
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

TheClient Service Supervisor(CSS)guidesthe daily activities of the Client Services Team(CST)under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficientlyin the absence of the CSS providesmanagementcoverage for the CS department to function properly during theshiftandthose issuesare addressed by the proper individual ensuringservices are seamless from beginning to end of the client and patient visit.

As the Client Service Supervisor you will:

• Planmonitorand ensure completion of theinitialtraining program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each clients unique set of circumstances.

• GuidetheClientServiceTeamLeaderto scheduleclientserviceassociatescost-effectivelytoensuretheprovisionof sufficient staffing to meet and/or exceed client needs at everyshift.

• Bean integral member of the management team and the link between the client thepatientand the caregivers offers feedback to co-managers toidentifyspecific issues that occur and may cause dissatisfied clients.

• Clearly communicates with client service associates one-on-one and in group settings to ensure consistent understanding ofnew ideas changes in protocol policies impending changes and ongoing communication and feedback.

• Coachclientserviceassociatestobecontinuouslyawareandproactiveatanticipatingandaddressingclient servicesand to seekassistancewith escalated stressful situations.

• Plans and executes regularly scheduled teammeetings.

• SeeknewwaystobetterserveclientsthroughongoingtrainingopportunitiesinputfromtheClientServiceCoordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoingbasis.

• Personallymeet with clients to discuss concerns and questionsregardingany aspect ofservicesprovided.

• Other job duties as assigned.

WhyBluePearl

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments procedures and food.

• We encourage you togrowwith us.Our associates are leveled by their skillset and move up in level as they gain more skills and experience.We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health our associates have endless opportunities to advance in their career.

• To transform and lead the industry through innovative quality medicine and care we understand the importance of continuous learning. We offer annual continuing education allowance free continuing education sessions our own BluePearl University for training and our clinicians have access to over 2000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical dental vision and life insurance options.

• Parental leave benefits

• Flexible work schedules

• 401k and retirement planning

• Time to reset rewind and reflect through our paid time off and floating holiday plans

• A regional licensed social worker who can provide guidance advice and tips/tricks on how tomaintaina healthy lifestyle while working in a fast-paced emergency and specialty care environment

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer.Applicants mustpossessunrestricted current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunityemployerand you will receive consideration for employment without regard to race color national origin religion creed sex age disability genetic information marital status citizenship status sexual orientation or gender identity or expression protected veteran status or any other characteristic protected by law. If you needassistanceoran accommodationduring the application process because of a disability it is available upon request. The company is pleased to provide suchassistance and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.