VDH Technical Support Analyst 4
Job Location:
Petersburg, VA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
| Skill | Required / Desired | Amount | of Experience |
| Knowledge of IT Service Management: Incident Change Service Request and Asset Management | Required | 1 | Years |
| General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings. | Required | 1 | Years |
| Experience troubleshooting hardware and software hands-on or from a service desk. | Required | 1 | Years |
| Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work | Required | 1 | Years |
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need | Required | 1 | Years |
| Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. | Required | 1 | Years |
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | 1 | Years |
| experience working on PC Refresh projects | Required | 1 | Years |
| demonstrated knowledge Virginia Information Technologies Agencies policies | Required | 1 | Years |
| Hardware/software troubleshooting experience | Highly desired | 1 | Years |
