vCIO

About Tech-Keys

Tech-Keys is a rapidly growing MSP that delivers proactive relationship-driven IT services with a strategic edge. Were not here to keep the lights onwere here to drive value. With a relentless focus on improvement and business alignment we help our clients turn IT from a cost center into a competitive advantage.

The Opportunity

Were looking for a vCIO who is equal parts technical expert and trusted client partner. This role requires someone who is deeply familiar with IT infrastructure and systems but who also thrives in front of clientsguiding them through digital transformation optimization initiatives and long-term IT planning.

This is not a reactive account management role. As a vCIO youll be a strategic advisor and the face of Tech-Keys to your clientshelping them understand their environments solve big problems and make smart decisions about their technology investments.

What Youll Do

Strategic IT Advising

Lead regular client-facing technology review sessions (QBRs roadmap planning etc.)

Evaluate client infrastructure and service history to develop strategic initiatives and long-term roadmaps.

Actively seek ways to improve client operations through automation standardization and smart investment.

Client Communication & Relationship Building

Serve as the key point of contact for strategic-level conversations with clients.

Act as a translator between technical teams and business leadersbreaking down complex technical concepts into actionable business guidance.

Build and maintain strong trust-based relationships with client stakeholders including C-level executives.

Technology Alignment & Best Practices

Assess client environments for gaps risks and misalignment with Tech-Keys standards.

Recommend solutions that improve security scalability and efficiency across client systems.

Partner with internal engineers project teams and service desk to align recommendations with execution.

Proactive Planning & Reporting

Monitor support trends lifecycle issues and usage data to forecast risks or recommend future investments.

Develop and deliver clear visually impactful documentation and reporting (roadmaps lifecycle plans budget forecasts etc.).

Track client KPIs and satisfaction metrics to ensure continued alignment and success.

• Health Dental Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row and thats no accident. As a growing industry-leading Managed Service Provider were deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if youre looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys our team is built around five core values: Care Be Proud Be Fun & Balanced Speak Up and Aim Higher.

We look for people who care deeply about their team their clients their image and their work. People who take pride in their work communicate openly and know how to maintain a healthy balance while staying positive are exactly who were looking for.

If those values naturally align with who you are theres a good chance youll thrive here!

If they dont this probably wont be the right fit and thats okay too!

We hire for both skill and culture because we believe the best teams are built on both.

1. Apply to the position upload your resume and answer the questions in the application.
2. Upon reviewing your resume well send you an email with a link to a perform a one-way video interview.
3. Upon reviewing the video interview well email you asking to setup an in-person interview.
4. After the interview we will email you asking for references.
5. We will call you letting you know our decision and discuss compensation.
6. At any point during this process if we feel you will not be a fit we will let you know we do not leave applications unanswered!

Requirements:

Must-Have Qualifications

3 years of experience in IT consulting technical account management or similar client-facing roles.

Strong understanding of networking infrastructure cloud services cybersecurity and Microsoft ecosystems.

Exceptional written and verbal communication skills including comfort presenting to executive stakeholders.

A passion for solving complex business problems through technologyand the strategic mind to anticipate needs before they arise.

Ability to multi-task self-prioritize and work independently in a high-demand fast-moving environment.

Preferred

Experience in a Managed Service Provider (MSP) environment strongly preferred.

Technical certifications (e.g. CompTIA Cisco Microsoft AWS) a plus.

Experience with MSP tools (e.g. ConnectWise IT Glue BrightGauge etc.).