vCIO Administrator in MPS (Hybrid)

Modern IT is a new kind of MSP: more intentional more informed and more inspired. Founded on the belief that todays business needs require differentweverewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion not stand in the way. By thoughtfully putting services over servers training and trust over technology and heartbeats over hardware we help harmonize people and processes and create IT ecosystems that foster calm spur confidence and energize people in the right direction: forward.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team we are positioned at the forefront of innovation and operational excellence.

Strategy only creates value whenitsprepared documented tracked and executed with precision. As our client base grows ourvCIOscantpersonally hold every cadence follow-up and commitment in their heads. You make sure theydonthave to operationalizing Modern ITs strategic clientengagementso every client gets a consistent data-driven experience and ourvCIOsstay focused on strategy.

You are accountable for:every clients strategic engagement scheduled prepared documented tracked and executed on cadence with zero dropped commitments.

• TBR cadence: Keep 100% of clients scheduled within their engagement windows on a master TBR calendar.

• ThevCIOticket queue: Triage daily control aging and make sure every commitment is captured within one business day.

• TBR prep & deliverables: Build standardized decks and keep roadmaps and budgets current and on time.

• Quick quotes: Turn standard and renewal needs into same-day quotes to Procurement; route larger Projects to the architect with a clean handoff.

• Client health & reporting: Deliver the monthly Client Health Dashboard and weekly KPIs on time flagging risks to thevCIO.

• Communicationsglue:Keep client and internal follow-ups closing theloop andsupport smooth new-client onboarding.
  

• 100% of clients stay scheduled within their engagement windows.

• TBR decks roadmaps and budgets land on time every time.

• Zero lost or undocumented strategic commitments.

• Quick quotes go outsame-day; the monthly health dashboard is never late.

• An operator at heart who takes pride in a tight cadence and a clean queue.

• A builder who has stood up or standardized a process and wants to do it again.

• Detail-oriented and process-driven with strong executive-level documentation skills.

• Calm managing many clients deadlines and commitments at once.

• High ownership: an undocumented commitment feels like a personal miss.
  

• Youd rather do deep heads-down technical work than run coordination and cadence.
• You want to do the strategy yourself rather than operationalize thevCIOs.
• Youre uncomfortable chasing people and owning follow-through to completion.
• You need someone else to keep you organized.

Must Have

• 4 years in an MSP environment or equivalent experience in a relevant field.
• Customer-serviceandclient-managementexperience.
• Strong organizational communication and deadline-management skills with concise executive-level documentation.
• Strong Excel and PowerPointproficiency.
• A founding gate:you can show a cadence queue or reporting process you personally built or standardized and ran reliably not justoperated.
  

Nice to have

• A bachelors degree; experience supporting account strategy orvCIOteams.

• Experience coordinating procurement vendor quoting or renewals.

• Business acumen including familiarity with P&L ROI and TCO.
  

Toolsyoulluse

The ConnectWise platform (PSA RMM CPQ and more); IT Glue and SharePoint; Microsoft 365 with strong Excel and PowerPoint; Microsoft 365 Copilot and Copilot Studio.

Modern IT is an AI-first company and this is an AI-first role. Youll use Microsoft 365 Copilot extensively to prepare strategic deliverables faster and more consistently drafting TBR decks summarizing benchmarking and service data and turning notes into clean tracked action items and youll build agents and automations in Copilot Studio to take repetitive work out of the cadence. Youvalidateevery output for accuracy before it reaches avCIOor client.

• Driven by Purpose reliable execution is how we keep our promises to clients.

• Outcomes over Effort success is clients on cadence and zero dropped commitments.

• Growing Not Knowing you stay curious and keep improving the cadence.
• Human Centric you keepvCIOsorganized and protect the trust behind everyrelationship
  

Modern IT is building a new kind of MSP: one that combines human-centered service platform discipline operational maturity and practical AI adoption.

If you want to solve real problems deliver great client experiences and grow your skills inside a modern service model this role gives you that opportunity.

The final compensation package will bedeterminedbased on experience skills and internal compensation guidelines.

Modern IT offers a comprehensive benefits package designed to support employee wellbeing financial security and worklife balance. Full-time employees are eligible for the following benefits:

Health & Insurance Benefits

• Medical insurance (HMO PPO Nationwide and High-Deductible Plan options)

• Coverage effective Day 1

• Modern IT contributes toward employee and dependent premiums

• Basic Life and AD&D insurance

• Optional supplemental Life and AD&D insurance (employee spouse/domestic partner children)

• Long-Term Disability insurance (employer-sponsored; effective after 3 months)

• 60% of earnings up to $10000/month

• Optional Dental and Vision insurance (effective Day 1 ifelected)

Health & Wellness Programs

• Medical Flexible Spending Account (FSA)

• Health Savings Account (HSA) for HDHP participants

• Health Advocacy Program (24/7 support for claims billing scheduling coordination)

• Employee Assistance Program (confidential counseling and resources)

Additional Voluntary Benefits

• Critical Illness Accident and Disability coverage

• Perks at Work (discounts on travel electronics home goods etc.)

• Adoption Assistance Program (up to $1500 reimbursement)

• Commuter Benefits Program (pre-tax transit/parking)
  

Time Off & Holidays

• 80 hoursof PTO per anniversary year (for new full-time employees)

• 6 paid sick days per anniversary year

• 7 paid company holidays

• Up to 2 floating holidays per calendar year
  

Retirement

• 401(k) plan with employer match

• Eligibility begins the first day of the month following 3 months of employment
  

If you are an engineer who takes ownership communicates clearly and wants to grow inside a modern AI-enabled ROC we would love to talk.

This role is for someone who wants to build improve and create real impact not just execute tickets.


Equal Opportunity Employer: Modern IT is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other protected status under applicable law.

2100 Arrow Hwy La Verne CA 91750 1

Required Experience:

Unclear Seniority