Voicemail returned within 24 hrs; urgent IM within 5 min
Responsibilities:
Perform full range of receptionist and administrative duties across clinic/ward settings
Manage appointment scheduling using VA electronic systems and Electronic Waiting List
Process Community Care consult intake; outreach to Veterans and community providers; schedule appointments; escalate per VHA Directives/SOPs
Validate and update patient demographic and insurance information
Collect scan and update third-party health insurance information
Conduct daily review of active/pending consults wait lists recall lists and Audio Care communications
Ensure correct Veteran identification using two forms of ID (name full SSN)
Enter all health/administrative information into CPRS or EHRM accurately
Screen and route phone calls; address patient concerns within 24 72 hrs
Adjust appointment times locations or dates per clinic access contingency plans
Collaborate with interdisciplinary care teams including VA and non-VA specialists
Comply with HIPAA VA privacy cybersecurity and records management requirements
Complete required security training and maintain VA PIV badge
Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.
Job Title: Medical Support Assistant (MSA) Specialty: Medical Support / Administrative / Scheduling Place of Work (City/State): Various locations within Washington State (WA) Site: VA Puget Sound Health Care System (VAPSHCS) location: Various VAMCs and Community-Based Outpatient Cli...
Job Title: Medical Support Assistant (MSA)
Specialty: Medical Support / Administrative / Scheduling
Place of Work (City/State): Various locations within Washington State (WA)
Site: VA Puget Sound Health Care System (VAPSHCS)
location: Various VAMCs and Community-Based Outpatient Clinics (CBOCs) within VAPSHCS - specific facility distribution directed by VAPSHCS
Duration: 1 year contract 4 Option Years
Shift Schedule: Monday Friday 8:00 AM 4:30 PM
Pay rate: $20/hr on W2 ( $5 H&W)
Credentialing / Onboarding time: 6 8 weeks
Special Skills needed:
Proficiency with VA scheduling systems (Electronic Waiting List CPRS/EHRM)
Voicemail returned within 24 hrs; urgent IM within 5 min
Responsibilities:
Perform full range of receptionist and administrative duties across clinic/ward settings
Manage appointment scheduling using VA electronic systems and Electronic Waiting List
Process Community Care consult intake; outreach to Veterans and community providers; schedule appointments; escalate per VHA Directives/SOPs
Validate and update patient demographic and insurance information
Collect scan and update third-party health insurance information
Conduct daily review of active/pending consults wait lists recall lists and Audio Care communications
Ensure correct Veteran identification using two forms of ID (name full SSN)
Enter all health/administrative information into CPRS or EHRM accurately
Screen and route phone calls; address patient concerns within 24 72 hrs
Adjust appointment times locations or dates per clinic access contingency plans
Collaborate with interdisciplinary care teams including VA and non-VA specialists
Comply with HIPAA VA privacy cybersecurity and records management requirements
Complete required security training and maintain VA PIV badge
Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.
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