Vacation Specialist

Join Westgate Resorts Where Exceptional Service Meets Incredible Career Growth!

Westgate Resorts is hiring Vacation Specialists to join our fastpaced VOA Customer Service team. This role offers paid training performance incentives and longterm career growth with one of the nations largest hospitality companies.

Next Class Starts: June 18

Earn $16.00/Hour During Training

Training Details

• Training Duration: 5 Weeks Total
  (3 Weeks Classroom Training 2 Weeks Nesting)
• Training Schedule: MondayFriday 9:00 AM 5:30 PM
• Location: Onsite in Ocoee FL

Work Schedule After Training:

• Monday - Friday : 11:30 AM 8:00 PM
  Location: Fully remote

Shift differentials apply including 10% evening and $0.50 language differential.

As a Vacation Specialist youll be the first point of contact for Vacation Traveler Package owners. Youll assist with reservations upgrades travel protection and account resolution while delivering a positive professional guest experience on every interaction.

This role is ideal for candidates with customer service hospitality call center or sales experience who thrive in a metricsdriven environment and enjoy helping guests plan memorable vacations.

What Youll Do

• Handle mostly outbound and some inbound calls with Vacation Traveler Package owners
• Assist guests with booking reservations upgrades and travel protection
• Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards
• Work with trial owners to ensure satisfaction and reduce cancellations
• Meet or exceed daily performance metrics and quality standards
• Accurately document interactions using multiple internal systems
• Collaborate with team members and assist with additional duties as needed

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What Youll Bring

• High school diploma or GED required
• 6 months1 year of customer service experience required
  • Call center hospitality sales or timeshare experience is a plus
• Strong communication listening and problemsolving skills
• Ability to multitask in a fastpaced performancedriven environment
• Comfortable handling objections and sensitive conversations professionally
• Bilingual English/Spanish is a plus (additional pay available)
  • Portuguese language skills are also a plus
• Must pass a background check and drug screening

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time