Vacation Specialist (Activations)

Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Available work schedules (Monday to Friday one Saturday per month):
AM 9:00am 5:00pm
MID 11:00am 7:00pm
PM 1:30pm to 9:30pm

Why Team Members Like Working For Us:

Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure rest relaxation or recuperation
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweeks Most Loved Workplace list in 2021 a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company earning our 2022 certification.

Additional Responsibilities Include:
Provide engaging customer service in an outbound Call Centerenvironment.
Call our pre-paid vacation package buyers to assist them with booking travel dates verifying package details answering questions and providing any follow up asneeded.
Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planningdecisions.
Transact payment and fees associated with the original package or any purchase upgrades whenapplicable.
Keep accurate log of reservation details on an Excel spreadsheet for productionpurposes.

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members! To fulfill this role successfully you will have the following minimum qualifications and experience:

High School Graduate/GED
A minimum of one years worth of sales experience is required as is clear familiarity working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills proficiency with Microsoft Office (Outlook Word and Excel) and the capacity to operate several computers simultaneously.
Ability to multi-task and work in a fast-paced workplace while handling many systems simultaneously.