User Support Specialist III

The Office of Information Technology in the UW School of Medicine and Public Health is seeking an IT User Support Specialist to join our talented and self-motivated team of IT professionals.

This position provides comprehensive computing support and standard software training to our faculty and staff. This will require primarily on-site work within the hospital campus and occasional work at other buildings on or near the UW campus. There are opportunities for remote work after an initial training period of about 6 months.

The ideal candidate for this position will be a motivated self-starter and willing to work with a team of dedicated and knowledgeable support professionals. Responsibilities will include daily support of user endpoints consulting with faculty and staff on technology solutions endpoint deployment and life cycle management.

The infrastructure includes a combination of Windows and Apple platforms mobile computing platforms custom applications secure remote access services A/V systems and endpoint management systems. The environment is fast paced and leverages multiple support delivery methods including face-to-face and remote troubleshooting.

• This position may require some work to be performed in-person onsite at a designated campus work location. Some work may be performed remotely at an offsite non-campus work location. (80% onsite/20% remote)
• Work Schedule: Monday through Friday 8:00a.m.- 4:
• This vacancy is being announced simultaneously with JR; please note that only one vacancy exists. Having two job postings allows the School of Medicine and Public Health to consider candidates for both a User Support Specialist II and User Support Specialist III title. The title is determined by the experience and qualifications of the finalist.

• Leads schedules logistics and secures resources for the completion of technology system integrations compatibility tests and functionality maintenance according to established user requirements

• Completes procurements installations configurations repairs automations and modifications of complex technology hardware software and associated components independently

• Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs

• Designs implements troubleshoots and resolves complex data network connectivity client/server processes and application issues according to established policies and procedures

• Develops and facilitates individual and group end user trainings answers questions and provides information specific to complex information technology end user products and services

School of Medicine and Public Health Office of Information Technology User Support Services.

The Office of Information Technology in the UW School of Medicine and Public Health delivers reliable highquality technology services in support of the schools academic clinical research and administrative missions. It is comprised of multiple service lines to support the different aspects of IT and this role falls into the User Support Service Line. The User Support Service Line is comprised of around 60 people and aims to provide a collaborative and standardized approach for supporting users and endpoints across the School of Medicine and Public Health.

The starting salary for the position is $65000 annually; but is negotiable based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. For more information refer to the campus benefits webpage.

SMPH Faculty /Academic Staff Benefits Flyer 2026

• Extensive experience providing customer-focused technical support and investigating in-depth technical solutions
• Experience with ITSM tools/help desk ticketing software
• Experience using centralized endpoint management tools such as SCCM/Configuration Manager or Workspace One
• Demonstrated knowledge with Windows and MacOS support including deployment configuration and troubleshooting
• Experience with identity and access management
• Knowledge of network infrastructure information security and secure access / VPNs
• Strong oral and written communication skills including the ability to communicate technical concepts to a variety of audiences
• Ability to think critically and solve complex problems

• 5 years experience in a similar role ideally in higher education healthcare research or other regulated environments
• Experience coordinating projects including tasks such as tracking completion following up with project partners and communicating with those impacted by the project
• Knowledge of Linux distributions and support
  

Associates degree preferred;

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To apply for this position select either I am a current employee or I am not a current employee under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload the following documents in that field either as a single combined file or as multiple files in the same upload area. Failure to submit the required documents will result in no longer being considered for the position.

Cover letter (required)
Resume (required)

Your cover letter should address how your training and experience aligns with the required and preferred qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates. All applicants will be notified once the search concludes and a candidate is selected.

University sponsorship is not available for this position including transfers of sponsorship and TN selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of position is an ongoing position that will require continuous work eligibility. If you are selected for this position you must provide proof of work authorization and eligibility to work.

The department will not be able to support a request for a J-1 waiver. If you choose to pursue a waiver and apply for our position neither the UW nor UWMF will reimburse you for your legal or waiver fees.

Cody Roekle

Relay Access (WTRS): 7-1-1. See RELAYSERVICE for further information.

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