US-Genius

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. At Apple we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Genius you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apples products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings and performs repairs on all Apple products serviced in the store. nnA Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.

Have extensive knowledge and stay up to date on all Apple products services and Genius Bar repair processes and procedures to support efficient and high-quality customers having Apple product or software issues with care and empathy using all tools and resources provided by Apple. nnTroubleshoot diagnose repair and resolve service concerns for Apple hardware and software. nnProvide excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to with team leaders to identify recurring repair problems and other service concerns and make sure that feedback is provided to extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the as a Mentor resource and positive role model for Genius Bar team members. nnSupport leadership in providing timely resolution to customer other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work the visual inspection and fine motor skills to safely perform hardware experience troubleshooting hardware and software issues in a customer service environment.

You can:nDemonstrate technical expertise of Apple products and services including repairing problems and follow troubleshooting steps to identify the root cause of a technical customer service issues with care and strong interpersonal skills. nApply an action-oriented mindset and sense of motivation to do whats best for the customer and Apple often anticipating and adjusting for problems and in a fast-paced environment often under tight deadlines and pressure while supporting multiple customers or hardware repairs at the same effectively and tailor your communication style to different and motivate across the store and and among key partners to achieve individual and overall team and educate the broader team by sharing knowledge experiences and handle lift and move merchandise safely.