Insurance Call Center Representative US

Job Description:

About DXC Technology

DXC Technology is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

About The Role

We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills attention to detail and the ability to operate in a fast-paced high-volume call center environment.

The role involves supporting clients with regulated financial and insurance-related services.

• Handle inbound customer calls providing timely and accurate responses to inquiries related to insurance and financial products.

• Assist clients with account servicing including policy information transactions updates and general inquiries.

• Research and resolve customer issues ensuring a high level of service and timely follow-up.

• Accurately document all customer interactions transactions and resolutions in internal systems.

• Process customer requests such as account updates documentation requests and transaction-related activities in compliance with company policies and regulatory requirements.

• Meet or exceed established service level agreements (SLAs) quality standards and performance metrics.

• Escalate complex or sensitive issues to the appropriate teams when necessary.

• Maintain a strong understanding of products services and regulatory guidelines.

• Identify opportunities to improve processes and enhance the customer experience.

• High school diploma or equivalent (G.E.D.).

• 2 years of experience in customer service call center or a high-volume client-facing environment.

• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.

• Proven ability to manage difficult conversations and de-escalate customer concerns.

• Strong attention to detail and organizational skills.

• Ability to multitask and navigate multiple systems efficiently.

• Comfortable working in a fast-paced metrics-driven environment.

• Experience in financial services insurance or brokerage environments.

• Familiarity with investment or insurance products (e.g. annuities retirement accounts policies).

• Experience working with CRM systems or call center technologies.

• Customer-focused mindset with a commitment to service excellence

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Adaptability and ability to quickly learn new systems and processes

• Ability to remain calm and professional under pressure

• Strong listening and interpersonal skills

Working environment:

• Hiring across USA.

• Schedule Monday to Friday 8am-5pm CST (8-hour shifts)

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

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