TriageProgram Coordinator
Job Location:
Portland, OR - USA
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Job Summary
Dispatch Coordinator
Mobile Outreach Program Portland ME Full-Time
Be the Connection That Brings Help When Its Needed Most
The Opportunity Alliance is seeking a Dispatch Coordinator to join our Cumberland County Crisis Response (CCCR) Mobile Outreach team.
In this key role youll be at the center of our crisis response systemcoordinating incoming calls supporting people in real time and helping ensure the right response happens at the right moment. If youre organized calm under pressure and passionate about helping others this role offers a meaningful opportunity to make a direct impact every day.
What Youll Do
As a Dispatch Coordinator youll balance coordination crisis support and administrative responsibilities in a fast-paced team-oriented environment.
Key responsibilities include:
- Receive and coordinate incoming crisis calls from the Maine Crisis Line
- Gather and assess critical information to help prioritize response and dispatch Mobile Crisis Teams
- Provide real-time phone support to individuals families and community providers awaiting assessment
- Offer in-person crisis support to individuals and families at our offices including:
- Crisis assessment and stabilization
- Safety/risk evaluation
- Immediate intervention and planning
- Collaborate with family members community partners and support systems to address urgent mental health needs
- Work within a trauma-informed recovery-oriented framework in all interactions
- Support program operations through:
- Documentation review and compliance
- Billing and workflow coordination
- Administrative tasks such as tracking paperwork scheduling etc.
Why This Role Matters
- Be the first point of connection for people experiencing a mental health crisis
- Play a critical role in coordinating life-saving services
- Work in a collaborative mission-driven team environment
- Gain experience across both direct service and program operations
Schedule & Work Environment
- Full-time 40 hours/week
- Schedule determined by program needs (includes some evenings/weekends)
- Based in Portland ME serving Cumberland County
- Work includes in-office community-based and some potential remote tasks
What Were Looking For
Required:
- Bachelors degree and at least 2 years of relevant experience in crisis or human services work
- Experience may include: crisis services residential care case management child protective services warm lines special education or work with individuals with developmental disabilities (including internships/volunteer roles)
- Ability to obtain MHRT/CSP certification within 30 days (training provided)
- Strong communication organization and documentation skills
- Ability to think critically prioritize and make sound decisions under pressure
- Comfort working in a fast-paced team environment with shifting priorities
Preferred:
- Degree in Social Work Psychology Human Services Education or related field
- 23 years of relevant experience
- Familiarity with DSM and crisis assessment
- Strong technical skills (electronic records Microsoft Office email systems)
Additional Requirements
- Flexibility to work some evenings and weekends
- Commitment to trauma-informed recovery-oriented care
- Ability to collaborate across diverse systems teams and communities
- Successful completion of required background checks
- Valid drivers license for occasional local travel
Who You Are
Youre someone who:
- Stays calm focused and compassionate in high-pressure situations
- Enjoys being the hub that keeps everything moving
- Communicates clearly and works well with a variety of people
- Believes strongly in recovery and person-centered care
- Wants to do work that truly makes a difference
Join Us
At The Opportunity Alliance youll be part of a team committed to meeting people where they are and providing support when it matters most. If youre ready to help coordinate critical care and support your community wed love to hear from you.
Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
- Generous paid time off accrual
- 9paid holidays per calendar year and up to 3 floating holidays per calendar year
- Excellent medical benefits at very reasonable cost
- Dental and Vision insurance options
- Agency paid basic life insurance and STD & LTD disability insurances
- 403(b) retirement with a generous agency match (all employees are eligible)
- Tuition Reimbursement offered once per year through an application process
- The Opportunity Alliance (TOA) is a qualified employer under thePublic Service Loan Forgiveness (PSLF)program.
To learn more about our benefits please visit we are
The Opportunity Alliance is Helping People Reach for a Brighter Future.
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy leadership and support to identify the goals and address the needs of individuals families and communities.
The Opportunity Alliance (TOA) is a dynamic results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20000 people annually throughout the state of Maine. With over 50 years of experience TOA draws from a comprehensive set of programs which address issues such as mental health substance use homelessness lack of basic needs and access to community an extensive array of services TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
- Mental Health & Wellness
- Community Building
- Family & Early Childhood Education
- Economic Resources
If you are viewing this posting on a third-party site please visit our website at apply.
Please submit a cover letter and resume along with your application.
Thank you!
Required Experience:
IC
About Company
A Southern Maine nonprofit that helps people through crisis support, mental health and substance use care, family supports and early childhood education, community building, and access to basic needs.
