Lead Patient Care Coordinator
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Monthly Salary:
Experience Required:
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Job Summary
| Business Type: | Wellness & Aesthetics Med Spa |
| Location: | Hoboken Area NJ (On-Site) |
| Schedule: | Tue 11-6:30 Wed 9:30-6:30 Thu 11-7:30 Fri 9:30-5:30 Sat 9:30-2:30 (Mon/Sun closed) |
| Employment: | Full-Time |
| Compensation: | $20/hr base Commission - commission structure reviewed in recruiter interview |
| Language: | Spanish highly preferred (not required) - bilingual candidates prioritized in review |
If you love a consultative close and take pride in white-glove patient service this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality keep reading.
- Lead-to-visit conversion: respond to inquiries book visits and keep patients moving through the schedule with strong follow-up discipline.
- Membership enrollment: confidently explain services promotions and membership programs - and ask for the close at the right time.
- Membership retention: prevent churn with save conversations proactive outreach and reactivation follow-ups. This role explicitly prioritizes retention programs.
- Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.
- Keep patient flow seamless: check-ins/outs accurate records and calm service recovery when things get busy.
- Own the schedule: confirmations waitlist management and daily optimization to reduce gaps and no-shows.
- Maintain a high-standards environment: professional presence crisp communication and a lobby that matches the brand experience.
This is a lead role. You will help set the pace at the desk coach standards day-to-day and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance.
These are the core KPIs tracked for this role:
- Patient satisfaction and loyalty
- Appointment rebooking rate
- Membership conversion percentage
- Accuracy of scheduling and documentation
Plus practical sales-desk indicators: follow-up completion and show-rate management.
- Customer-facing front desk or coordinator experience in a relevant environment: med spa dental/ortho plastics concierge hospitality or similar.
- Closing instincts: you can guide a conversation handle objections and ask for commitment in a way that feels professional - not pushy.
- Exposure to memberships packages or retention - or adjacent conversion responsibility such as treatment plan acceptance service upgrades or subscription programs.
- Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus.
- Ability to multitask stay organized and remain calm in a busy patient-facing environment.
- Schedule availability to cover clinic hours including evenings and Saturdays as needed.
- Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
- $20/hr base Commission. Commission structure and performance incentives reviewed in the recruiter interview.
- Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
- Consistent schedule with a defined weekly cadence - no unpredictable hours.
- Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.
This is an established full-spectrum wellness and aesthetics med spa in Hoboken NJ. The model blends advanced aesthetic services - injectables skincare microneedling - with longevity-focused care including hormone optimization IV therapy and medical weight management. The practice is built around a high-touch consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service earns patient trust through genuine attention and understands that the front desk drives the outcomes that keep patients coming back.
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Were recruiting on behalf of our client/employer partner an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g. organizing applications identifying role-relevant qualifications scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions consistent with applicable laws (including New Jersey requirements where applicable). PLACEM!NT is supporting this search on behalf of our client. All communication will come from a @ email address.
Required Skills:
Customer-facing front desk or patient coordinator experience in med spa dental/ortho plastics concierge or hospitality settings. Strong consultative closing skills comfortable handling objections and asking for commitment. Exposure to memberships packages retention programs or treatment plan acceptance. Scheduling software and administrative systems comfort Zenoti a plus. Ability to multitask and stay composed in a busy patient-facing environment. Spanish highly preferred not required.
Required Education:
No degree required. No license required. Customer-facing service or coordination experience is the qualifying credential for this role.
