Transportation Supervisor

Mon-Fri 6am Start; 8-10/hr Shifts; Salary Range: $65K - $75K

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I. Job Summary

Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer operations CSRs and the support team.

II. Essential Duties and Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required in order to service customers on routes that may have operational difficulties (i.e. vehicle breakdown vehicle accident or completely full truck)
• Manage driver debrief process for every route. Ensure there is documentation (manifest PDT receipt etc) for every customer transaction. Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time no missed stops loyalty etc)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service
• Manage customer interaction records to resolve service issues
• Company Growth:
• Monitor operations and staff and recommends when necessary changes in methods procedures structure and additions or changes in personnel to secure optimum utilization of resources
• Monitor department work productivity reports on trends and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles containers load bars and straps hand-trucks PDTs and printers and all other company equipment and assets.
• Monitor routes to improve route efficiency
• Team Member Development:
• Select train and develop an effective and efficient staff: Make every reasonable effort to select train and develop a qualified diverse workforce
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Recommend salary adjustments promotions transfers and dismissals
• Coach employees on educational and job opportunities to enhance career development and keep them informed of current problems changes and new developments in the department and the company by conducting team meetings
• Perform ride a-longs ensuring Route Drivers operate and work safely efficiently productively and deliver a high level of customer service
• Conduct spot checks to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer
• Perform pre-employment screening activities new Route Driver orientation reviews of CSRs and monthly safety meetings
• Complete daily yard walk
• Compliance:
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures communicate to staff interpret as necessary and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary in order to prevent accident or injuries.
• Conduct regularly scheduled safety meetings (i.e. monthly Safety Committee tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other duties and responsibilities as assigned.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED
• 3 years of previous supervisory experience in a structured environment
• 2 years of Transportation/Logistic experience required demonstrating the ability to plan and supervise the work of others
• Drivers License

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.


This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements the successful candidate may be subject to drug and alcohol testingincluding preemployment screening postincident evaluations reasonable suspicion checks and random testingin accordance with government regulations and company policies.

Pay: The expected base pay range for this on-site position is $65000 - $75000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.

V. Benefits
At WM each eligible employee receives a competitive total compensation package that includes medical dental vision life insurance and short-term addition we offer a stock purchase plan company matching on a 401(k) and more. Employees also receive paid vacation holidays and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.