Transportation Eligibility Specialist
Job Location:
Tucson, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
For questions regarding this recruitment please contact
Position Specific Summary
The Transportation Eligibility Specialist position at the City of Tucsons Department of Transportation & Mobility is responsible for determining Americans with Disabilities Act (ADA) Paratransit eligibility maintaining records resolving disputes while ensuring compliance with regulations.
Work is performed under the supervision of the Transportation Services Manager. This position does not supervise.
Duties and Responsibilities
Reviews applications medical documentation and conducts interviews and assessments to determine Americans with Disabilities Act (ADA) Paratransit eligibility. Documents eligibility decisions updates databases and ensures accurate record-keeping for compliance and auditing.
Interprets and applies federal ADA regulations and agency policies to eligibility determination. Ensures that eligibility decisions align with federal state and local transportation policies including ADA and other accessibility regulations.
Provides clear explanations of eligibility decisions appeal processes and service guidelines. Communicates with applicants caregivers and agencies to provide information on eligibility requirements application status and transportation options.
Assists with reconsideration requests gathers additional documentation and participates in appeal hearings as needed. Addresses and resolves disputes or complaints related to eligibility determinations and service access.
Engages with the community stakeholders and advocacy groups to provide information about ADA Paratransit eligibility and regulations.
Works with transportation providers to ensure eligible individuals receive appropriate services.
Performs all other duties and tasks as assigned
Any combination of relevant education and experience may be substituted on a year-for-year basis.
Expereience: Two (2) years directly related experience
Equivalencey: Any combination of relevant education and experience maybe substituted on a year-for year basis
Preferred Qualifications: Experience in ADA Paratransit eligibility determination or related transportation services.
Experience handling complaints appeals or dispute resolution.
Bilingual (English/Spanish)
View full job profile including classification specifications and physical demands at GradeG106 The City of Tucson considers several factors when extending an offer including but not limited to the role and associated responsibilities a candidates work experience education/training key skills and internal equity. This position has been designated to require a criminal background City of Tucson is a Second Chance Employer. The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive flexible and affordable coverage is designed to optimize health and well-being security and future and peace of mind. Benefits begin with medical dental vision life disability and FSA coverage surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind our paid time off program provides new hires with 38 paid days off in the first year of employment with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave paid tuition reimbursement student loan repayment off- and on-the-job training and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship. The city does not discriminate based on race color religion sex (including sexual orientation gender identity and pregnancy) national origin veteran status age disability genetic testing or any other protected you believe you have been a victim of discrimination you may file a complaint with the City of Tucsons Office of Equal Opportunity Programs U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney Generals Office of the Civil Rights Division (ACRD). ADA Accessibility Compliant Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at . For general Human Resources questions please contact .
Required Experience:
IC
