Transcon Agent (Night Operations)

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors culture. 

KEY RESPONSIBILITIES:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers service providers and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness
• Review invoices and send charges
• Manage destination charges and special billing procedures (e.g. White Glove)
• Post financial transactions promptly
• Monitor accounting and billing reports
• Ensure files are settled and closed out properly
• Maintain clean auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs
• Support audit readiness through proper documentation and accuracy
• Monitor service provider billing sheets
• Escalate billing discrepancies and exceptions

EXPECTATIONS:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency be willing to help by offering solutions

***5:00pm to 02:00am***

Monday to Friday

Qualifications :

• Fully proficient with various software applications (mainframe systems) 
• 10-key by touch 
• Displayed ability to work independently with minimal supervision 
• Ability to identify opportunities for improvement suggest such opportunity to management and develop the procedure necessary to implement 
• Functions efficiently in a high stress environment 
• Willing to work overtime 
• An intimate understanding of Export Compliance  
• Certifications including: Certified Export Clearance Specialist Dangerous Goods Ground and Air IATA/FIATA Export Compliance Specialist Customs Broker Sales Certification Transition and Implementation 

Reporting Structure: 

• Transcon Lead Agent Transcon Supervisor Transcon Manger 

Additional Information :

Expected Hourly Range: $22.00 $33.00 

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

Remote Work :

No

Employment Type :

Full-time