Training Instructor

Staff Trainer/Development

Compensation
Range: $60000
- $85000

FLSA:
Exempt

Location: Boston
MA

Contact:
HR Department:;
Website:

BENEFITS: Excellent single/family health vision and dental PPO with 70% employer
contribution & 401K.

EXECUTIVE SUMMARY:

With more than 25 years on the front lines of
the battle for economic justice the Neighborhood Assistance Corporation of
America (NACA) fights on behalf of working people against predatory and
discriminatory lending practices and ensures that its Members can build
strong stable neighborhoods through affordable homeownership in urban and
rural areas nationwide. NACA is a high-profile organization with over two
million Members and a tremendous track record of success assisting hundreds of
thousands of homeowners and homebuyers. NACA has set the national standard for
assisting low to moderate income people achieve the dream of affordable
homeownership. NACA is growing its local offices nationwide and adding
additional staff and locations to significantly increase the number of people
and communities it serves with its extraordinary mortgage programs.

POSITION
SUMMARY:

The Staff Trainer/Development (Trainer) is responsiblefor the development and
delivery of training programs to new hires and existing staff in both classroom
settings and web-based. This includes training for NACAs various departments and
staff in NACAs offices nationwide.
He/shedesigns instructional workbook materials including hands-on
experiences worksheets course objectives and course agendas. The Traineris also responsible for
providing support through mentoring observation and feedback. He/she identifies
opportunities for and delivers virtual training events and employs rapid course
development methodologies to quickly meet the staffs training needs. The Trainer must have experience or
quickly learn NACAs Purchase program in addition to all services and
functions provided by NACA staff. The Trainer is considered the Subject Matter
Expert for all staff members. He/she reports directly to a
senior executive manager and works closely with the H.R. department national management
and adheres to directions of NACAs CEO and national management.

JOB
RESPONSIBILITIES:

Plan
conduct coordinate and implement a comprehensive training program for the
staff.

Resource for
counselors seeking or needing additional training.

Effectively
deliver training through a variety of approaches including on-line webinars
face-to-face one-on-one mentoring and training the local leaders.

Learn
internal systems and processes to be a supportive resource able to field
questions about a variety of underwriting topics.

Work
with managers and others to reinforce the current curriculum and continue
building a training platform to focus on excellent customer service and increasing
productivity.

Designs develops and updates the training
materials including manuals desktop procedures computer based training modules
and evaluation assessments.

Assist with the development and maintenance of
policies procedures and guidelines.

Monitor and stay current with procedural
administrative and system changes to ensure training and policies/procedures are
effective updated and consistent.

Develop
a training program that is unique to NACAs goals values and mission
statement.

Enhance
staff productivity consultative skills understanding of the Policies and
Procedures product knowledge and available resources.

Plans prepares and delivers training that
maintains an environment where staff are actively engaged in meaningful
learning experiences.

Maintains learner records in the ClassMarker and
related systems i.e. Test scores.

Make one-on-one contact with staff for issue
identification and/or resolution.

Identifies and modifies instructional resources
to meet the needs of the staff with varying backgrounds and learning styles.

Assists in assessing changing curricular needs
and offering plans for improvement.

Maintains effective and efficient record keeping
procedures.

Collaborates with peers to enhance the
instructions and support.

Conducts needs analysis of staff to identify
employee knowledge and performance gaps.

Determines appropriate solutions to achieve
goals and improve employee performance.

Develops and implements tests on underwriting
processes systems and tools.

Facilitates skill-building programs/courses
supporting the development of staff.

Helps supervisors improve their interpersonal
skills in order to deal effectively with employees.

Provide individualized training plans to
strengthen a staffs existing skills or teach new ones.

Partners with NACA departments to determine
training needs.

Establish deadlines and personal work plans.

Confer with managers and supervisors and conduct
surveys to identify and assess training needs.

Continuously reviews and evaluate training
programs and best practices to remain current with the latest training material
technology-based solutions and delivery methods and trends.

Finds new ways to be more effective in the
delivery of the training to the staff. Learn new techniques to improve training
facilitation skills.

Attends regular training meetings respond to
emails and phone calls to insure all training inquiries are addressed in a
timely manner.

TIME DEMANDS:

This
job often requires 50 hours a week with some evening and weekend work as
necessary to meet the demands of the job. The standard weekly office schedule is 8:30 a.m. to 6:30 p.m. with
weekends during new hire training and other activities.

COMPENSATION:

Given the
supervisory and other responsibilities this is an exempt position. The base pay is between $55000 and $75000
depending on the responsibilities experience skills of the candidate and
other factors.

JOB QUALIFICATIONS:

EDUCATION:

B.A. or B.S. Preferred

High School Graduate or Equivalency
Required

Mortgage and/or real estate courses Highly
Preferred

Mortgage Loan Origination license - preferred

EXPERIENCE:

Three (3) years or more of training experience.

Mortgage brokerage real estate origination processing and/or
counseling Highly Preferred.

Work as a NACA Mortgage Counselor Highly
Preferred.

Management/supervisory experience - Preferred.

Licensed as Mortgage Loan Originator (MLO) Preferred.

CORE COMPETENCIES:

She/he is expected to have the following
personal characteristics and professional experiences:

Communication:
Communicate effectively orally and in writing with Members NACA staff
community leaders vendors etc.

Professional Skills: Detail oriented well organized with ability
to work under pressure and independently with only general supervision demonstrating
strong problem-solving skills.

Knowledge: Working knowledge of mortgage lending real
estate and financial counseling.

Leadership: Proven ability that
demonstrates professionalism internally and externally. Creates a positive work
environment while remaining alert to potential risks concerns and violations.

Management: Strong supervisory and
organizational skills needed to ensure staff adhere to NACAs performance
requirements and policies & procedures. Team player with ability to take
direction.

Customer Service: Ability to
follow-up and provide effective solutions.

Computer
Skills: Strong computer skills with the ability
to learn and operate new complex software.

Mission
Driven: Energy and enthusiasm for NACAs mission of community advocacy
neighborhood stabilization and fighting for economic justice. Willing and able
to participate in NACAs aggressive advocacy campaigns and activities.

For more information
about NACA and its history and programs visit .

APPLICATION PROCESS:

Applicants must complete the application at.

NACA is an equal opportunity employer. Minority and bilingual
individuals particularly those who speak and write in Spanish are strongly encouraged
to apply.

To follow-up and for inquiries regarding this and other positions
contact NACAs HR Department at or call .

This
job description is solely for descriptive purposes and the responsibilities may
change. It does not constitute a
contract for employment and all employment at NACA is at-will.