Tier 2 IT Engineer Cincinnati

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues maintain computer systems and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes issues and solutions

• Work on 15-20 and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Up to $75K / Year based on experience

• Health Dental Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row and thats no accident. As a growing industry-leading Managed Service Provider were deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if youre looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys our team is built around five core values: Care Be Proud Be Fun & Balanced Speak Up and Aim Higher.

We look for people who care deeply about their team their clients their image and their work. People who take pride in their work communicate openly and know how to maintain a healthy balance while staying positive are exactly who were looking for.

If those values naturally align with who you are theres a good chance youll thrive here!

If they dont this probably wont be the right fit and thats okay too!

We hire for both skill and culture because we believe the best teams are built on both.

• Apply to the position upload your resume and answer the questions in the application.
• Upon reviewing your resume well send you an email with a link to a perform a one-way video interview.
• Upon reviewing the video interview well email you asking to setup an in-person interview.
• After the interview we will email you asking for references.
• We will call you letting you know our decision and discuss compensation.
• At any point during this process if we feel you will not be a fit we will let you know we do not leave applications unanswered!

Requirements:

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus