Tier 1 AV Technician

Job Description

The primary role of this position is to serve as a Tier 1 Audio-Visual Technician for Classroom Audio Visual Services at the Innovation Campus in Alexandria Virginia. Reporting to the DC Area Audiovisual Manager and the Director of Classroom AV Services under the University Registrar this person is responsible for providing support in the form of working with end users AV system testing AV system preventative maintenance and minor AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms departmental spaces conference rooms and boardrooms. The person in this position plays a major customer service role for the department as they will be responsible for training end users meeting with end users in times of need and troubleshooting issues reported by end users. This position will provide assistance and support as needed for Classroom Audio Visual Services operations.
The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty staff students and guests of the University.
This is a part-time wage position and limited to no more than 1500 hours per year. This role is considered entry level and the potential for upward growth within the department exists as positions become available.

Position Responsibilities:
Provide first line AV support to the end users in supported spaces
Provide preventative maintenance to AV systems including testing and cleaning
Test each AV system as required or requested
Meet end users for training and to help them work through issues within a given space or spaces
Effectively create and update help desk tickets once tasks have been completed
Provide support and recommendations to end users for in-person remote and hybrid instructional solutions
Assist in any special events as needed

Required Qualifications

An interest in the audio-visual industry
Experience in customer support
Experience with various web-conferencing and lecture capture applications
Experience providing rapid and effective support to end users
Ability to communicate effectively in oral and written form
Ability to operate comfortably in high stress environments
Experience with Windows Mac iOS and Android computer systems
Demonstrated ability to work within a team and independently to achieve goals
Must be able to move or lift a minimum of 50 pounds
Must be able to work from ladders or scaffolding as required
Valid drivers license

Preferred Qualifications

Experience in troubleshooting laptops
Basic knowledge of AV signal flow
Experience in higher education
Experience in customer support related to AV systems
Experience with use of Crestron and QSC components
Basic IT networking experience
Experience documenting issues and resolutions through a ticketing system

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Hourly rate is commensurate with experience up to an expected budget max of $22/hr

Hours per week

30 hours per week shift may varylimited to 1500 hours per year

Review Date

Review of applications will begin on Monday June 15

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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