Ticket Operations Manager | Full-Time | Ryan Field at Northwestern University

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Ticket Operations Manager is responsible for the day-to-day management of ticket operations for Ryan Field ensuring the accurate setup sale distribution and reconciliation of tickets for athletic events concerts and other special events. This position oversees ticketing systems financial reconciliation event builds reporting and game-day ticket office operations while delivering exceptional customer service and maintaining the integrity of all ticketing processes. The Ticket Operations Manager works collaboratively with Northwestern Athletics Event Management Marketing Premium Seating Finance promoters and third-party ticketing partners to support successful events and maximize the guest experience. This position requires the flexibility to work evenings weekends holidays and extended hours based on the event schedule.

This role pays an annual salary of $65000 - $85000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until November 13 2026.

• Manage all ticket operations for athletic events concerts and special events at Ryan Field.
• Build configure and maintain events within the ticketing system including seating manifests pricing ticket types offers promotions and holds.
• Oversee the day-to-day operations of the ticket office including staffing scheduling and training of part-time ticket sellers.
• Ensure accurate ticket inventory management and maintain the integrity of all ticket allocations.
• Manage ticket sales complimentary ticket distribution will call and credential fulfillment.
• Monitor daily ticket sales and prepare reports for leadership event promoters and University stakeholders.
• Reconcile ticket sales cash credit card transactions and event settlements in partnership with Finance.
• Troubleshoot ticketing issues and provide resolutions for guests clients and internal stakeholders.
• Coordinate with Marketing and Event Management to implement ticket promotions and special offers.
• Ensure compliance with University Oak View Group and ticketing platform policies and procedures.
• Maintain accurate documentation of ticket inventory financial transactions and event reports.
• Provide exceptional customer service while resolving escalated guest concerns.
• Serve as the primary point of contact with the ticketing platform provider for operational support and system updates.
• Assist with event-day operations including supervising the ticket office resolving operational issues and supporting guest entry.
• Perform other duties as assigned.

• Bachelors degree in Sports Management Business Administration Hospitality or a related field or an equivalent combination of education and experience.
• 3-5 years of ticket operations experience in collegiate athletics professional sports entertainment performing arts or a similar venue.
• Experience with ticketing platforms such as Ticketmaster Paciolan SeatGeek or similar systems.
• Strong understanding of ticket inventory management financial reconciliation and event reporting.
• Experience managing part-time staff or temporary employees.
• Excellent customer service communication and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office particularly Excel.

Preferred Qualifications

• Experience with CRM and customer database management.
• Knowledge of access control and mobile ticketing technologies.
• Experience with event settlements and financial reporting.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to walk throughout the stadium during events.
• Ability to lift heavy objects as needed.
• Ability to work evenings weekends holidays and extended hours based on event schedules.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.