Testing Services Specialist Student Accessibility Resources

Essential Duties and Responsibilities

• Review process and manage incoming exam requests submitted by students faculty and campus partners.

• Verify exam details testing requirements accommodations and deadlines to ensure accurate exam administration.

• Coordinate with faculty and instructors to obtain exams instructions passwords and other required testing materials.

• Prepare exams and testing environments according to faculty instructions and Testing Center procedures.

• Maintain accurate records related to testing appointments completed exams and exam materials.

• Ensure confidentiality and security of testing materials and student information.

• Serve as a primary point of contact for student and faculty inquiries related to testing services.

• Respond to emails and requests in a timely professional manner.

• Provide clear instructions and support to students before during and after testing sessions.

• Assist students with questions related to Testing Center procedures and expectations.

• Communicate with faculty regarding exam status completion and any testing concerns.

• Proctor exams in accordance with established Testing Center policies and procedures.

• Monitor testing environments to promote academic integrity and a secure assessment experience.

• Enforce testing policies consistently and professionally.

• Document and report testing irregularities or concerns following established procedures.

• Assist with both paper-based and computer-based testing processes.

• Utilize testing-related technology and systems to support exam administration.

• Monitor and assist with testing software and tools used for secure exam delivery and oversight.

• Troubleshoot basic technology issues and escalate concerns when needed.

• Assist with maintaining an organized efficient and welcoming testing environment.

• Maintain professionalism and confidentiality when working with students faculty and sensitive academic materials.

• Follow institutional policies accessibility requirements and Testing Center procedures.

• Participate in training and ongoing development related to testing processes and technology.

• Perform other duties as assigned.

• High school diploma or equivalent.

• Strong attention to detail and ability to follow established procedures.

• Excellent written and verbal communication skills.

• Ability to maintain confidentiality and handle sensitive information.

• Ability to work independently and prioritize multiple tasks.

• Strong customer service skills and professional demeanor.

• Basic computer skills and ability to learn new software systems.

• Experience working in a higher education administrative customer service or office environment.

• Experience with exam administration proctoring or student support services.

• Experience using learning management systems testing software or classroom technology.

• Experience working with confidential records or regulated processes.

This position works in a student-facing testing environment and requires frequent interaction with students faculty and staff. The role requires attention to detail the ability to remain focused during testing sessions and the ability to manage periods of high activity.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008) Section 504 of the Rehabilitation Act of 1973 and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon TDD Callers: Call Michigan Relay Center at 711 (in State) or 1- (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.