Test sesk

Job description

We are searching for Desktop Support Technicians to support our client a major hospital system in northern Massachusetts. You will help install upgrade and troubleshoot all hardware and software for the installed client base. To succeed in this position you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.

Responsibilities

Provide on-site and remote technical support to users.

Fully document support tickets on reported issues

Remotely assist customers through installation of applications and computer peripherals.

Guide users with simple step-by-step instructions

Conduct remote troubleshooting when required

Test alternative pathways to resolve an issue

Customize desktop applications to meet user needs

Escalate issues as appropriate

Follow up with clients to ensure continued system functionality

Report and document customer feedback and potential product requests

Create technical documentation and manuals

Requirements:

Qualifications

An ability to work independently and in a team setting with others professionally and respectfully

An ability to adjust to changing situations to meet Urgent and critical issues

Hands-on experience in Operating Systems and Office Suite including MS Teams

Working knowledge of office automation products and computer peripherals including but not limited to printers and scanners.

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear and concise instructions

Excellent problem-solving and multitasking skills

Service Now experience (preferred)

Requirements

Help Desk / Desktop support three years (preferred)

Strong systematic and professional problem-solving skills

Proficiency with Windows OS Active Directory administration and PC troubleshooting

Deliver high-quality customer service and technical support

Customer-oriented attitude