Telecommunications Support Specialist

VGroup Inc

Job Location:

Washington, DC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Ibad Ullah Khan at or email at

End Client: DC Office of the Chief Financial Officer

Job Title: Telecommunications Support Specialist
Duration: 12 Months
Location: Washington DC (Hybrid )
Position Type: Contract
Hours Per Week: 40
Interview Type: TBD
Ceipal ID: SDCVOIP916IK

Job ID: T029 - VoiDat Comm. Eng (802916)

Description: As part of the OCFO technology team this position is responsible for providing support to internal and remote users by installing configuring and upgrading OCFO telecommunication products including Avaya CISCO Aspect Unified Communication Webex AudioVideo conferencing VoiP SIP analog lines eFax and mobile devices.

Responsibilities:

Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
Managing Helpdesk Tickets of Telecom related issues using Zendesk.
Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
Maintain Voice network cabling closets and cable location inventory.
Perform technology refreshes mobile devices iOS update in accordance with OCTO AirWatch policy
Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
Performs all duties in accordance with OCFO policies and procedures
Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets
Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
Participate in meetings as required and directed to insure clear communication within IT Operations.
Install and move assets as required according to OCFO IT Operation processes.
Provides technical direction and engineering knowledge for communications activities including planning designing developing testing installing and maintaining large communications networks.
Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
Develops operates and maintains voice wireless video and data communications systems.
Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Education: Bachelor s degree in IT or related field or equivalent experience

Required/Preferred Skills:

1-5 years of experience developing operating and maintaining voice wireless video and data comm. systems Required 1 Years
1-5 years of experience providing direction for communications activities related to large comm. networks Required 1 Years
Troubleshoot daily telecom related issues in the areas of desk phones call center applications mobile devices and datavoice ports Required
Proven experience with telecom system PBXACDUIP Required
Proven experience in asset management in the areas of hardware and software Required
Good technical understanding of network telecommunications and mobile devices Required
Proven experience with Call Center Environment Required
Bachelor s degree in IT or related field or equivalent experience Required

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector Enterprise Solutions Professional Services Ecommerce Projects and Products. Within the Public Sector business unit we provide IT Professional Services to Federal State and Local government clients. We hold multiple awards/contracts with 30 states including but not limited to NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA NM VT and WA.

If you are considering applying for a position with V Group or partnering with us please feel free to contact me for any questions regarding our services and the advantages we can offer you as a consultant.

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For more details please connect with Ibad Ullah Khan at or email at End Client: DC Office of the Chief Financial Officer Job Title: Telecommunications Support Specialist Duration: 12 Months Location: Washington DC (Hybrid ) Position Type: Contract Hours Per Week: 40 Interview Type: ...