Telecommunications Service Assistant | 0.6 FTE

Scheduled Weekly Hours:

Were not just filling positions were building careers. At Emplify Health we care for our teams while they care for their communities. Whether you are just starting out or looking for a change Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others have excellent communication skills and thrive in a fast-paced environment this position may be a great fit for you!

Join our team and contribute to providing exceptional service to our patients families and staff.

What Youll Do:

As a Telecommunications Service Assistant you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses while maintaining an empathetic calm and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation emergent events documentation and clerical duties are included in many of our call flows.

Whats Available:

• 48 hours biweekly (0.6 FTE)

• Schedule: Typically hours will be 9:00am-5:00pm or 9:30am-5:30pm with occasional PM shifts (3:00pm-11:00pm). This role would also require rotating weekend coverage to work every third weekend. Weekend coverage could be Days or PM times.

• This role will require the ability to work both Days and PM shifts

• Training Hours: Hours for training would typically be Monday-Friday days between 8:00am-5:00pm.

• Location: Based in Onalaska WI at the Support Services Building;

• Starting pay of $17.93/hr and up based on your years of experience with applicable shift differentials
  

What Youll Need:

• Education: High School Diploma or equivalency

• Experience: Strong customer service skills

• Excellent problem-solving abilities and attention to detail

• Proficient in using computer systems and software applications

• Strong communication skills both verbal and written

• Ability to multitask and prioritize tasks in a fast-paced environment
  
  

In addition to the rewarding work youll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• Competitive Benefits: A comprehensive and generous benefits package (Medical Dental Life Ins HSA/FSA) ensuring your comfort and well-being as a valuable team member

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Work-Life Balance: Paid Time Off (PTO) combines vacation sick and personal days into one balance to allow you the flexibility to use your time off as you need

• Professional Development:Support for your career growth through Professional Development Opportunities our Tuition Investment Program and our Career Development Center

• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives employer-paid life insurance and AD&D optional short-term and long-term disability coverage an employee assistance program identity theft protection pet insurance Inspire & Celebrate colleague recognition and rewards program a discount program and more!
  
  
  

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION VISION AND VALUES:

Mission:

Together we inspire your best life by relentlessly caring learning and innovating.

Vision:

Leading with love we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging Respect Excellence Accountability Teamwork Humility

Emplify Health is comprised of two of the Midwests most respected healthcare systems Bellin Health and Gundersen Health System. Once neighbors we are now partners united in our mission to provide exceptional care to our communities. As a not-for-profit patient-centered healthcare network we have headquarters in Green Bay and La Crosse Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics serving 67 cities and rural communities across Wisconsin Iowa Minnesota and Michigans Upper Peninsula. With over 4500 dedicated nurses and providers we are committed to delivering primary specialty and emergency care along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities

If you need assistance with any portion of the application or have questions about the position please contact or call .

We inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belonging respect excellence accountability teamwork and humility our pillars set our foundation and our future.

Equal Opportunity Employer