Technology Support Analyst II
Job Location:
Clifton Springs, NY - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
John W. Danforth Company one of the largest mechanical contractors in the Northeast is growing! We believe our people are our greatest asset and invest in training career development employee engagement and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC plumbing refrigeration advanced technology manufacturing process piping fabrication mission-critical environments and energy performance projects backed by comprehensive service maintenance and repair.
Job Summary
As a Technology Support Analyst II at John W. Danforth Company you will assist with technical support activities including troubleshooting IT issues performing equipment installations and maintenance and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.
Essential Duties & Responsibilities
Provide hands-on technical support by diagnosing and resolving hardware software and network issues ensuring timely and effective solutions.
Support the setup configuration and maintenance of end-user devices including desktops laptops mobile devices and peripherals.
Manage service requests and incidents through the ticketing system maintaining accurate records clear communication and prompt resolution.
Collaborate with first-line support and escalate complex issues to the Technology Support Lead or specialized teams as needed.
Identify recurring issues and recommend proactive long-term solutions to improve system performance and user experience.
Assist in delivering end-user training and guidance to enhance productivity and reduce common technical issues.
Develop and maintain clear user-friendly documentation for IT procedures troubleshooting steps and best practices.
Partner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience.
Qualifications
Minimum of 2 years of experience in a technical support role with hands-on experience troubleshooting hardware and software issues.
High school diploma or equivalent required; associates degree or technical certification preferred.
Familiarity with Windows and macOS operating systems Microsoft Office Suite and common productivity tools.
Strong customer service skills with the ability to communicate effectively with users of varying technical backgrounds.
Foundational understanding of networking concepts and protocols.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Relevant certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are a plus.
#danfth
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range: $55000-$65000
Other Compensation: Bonus eligible
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan and an employee assistance program.
Required Experience:
IC
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
