Technician I or Technician II 8hrsday Technology Department

This posting is 1 position only; either a TechnicianI or a Technician II depending upon experience

Rate of Pay: $22.68 per hour- Tech I

$26.52 per hour - Tech II

Schedule:Follows the Board Approved Calendar

Insurance:Generous Health dental and vision contribution from the district.

PERS Retirement:The district assumes and pays the 6% average employee contribution to the Oregon PERS system.

Benefits to working at KFCS:

• Student loan forgiveness for those who qualify.
• Opportunity to work with a diverse student population.
• District-supported child care is available.
• Work in a highly supportive environment.

Current Contract KFACE Contract

Position:Technology I

Function:Provide initial telephone support for end-users. Troubleshoot technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes.

Responsibilities:

• Phone and remote repairs with limited on-site work.
• Troubleshoot hardware software and basic connectivity issues.
• Provide initial support and thorough problem diagnosis and documentation before escalation to the next level.
• Show empathy towards end users difficulties while assisting them with technology issues.
• Enter all support requests in helpdesk and escalate those which cannot be initially resolved.
• Process new equipment using established procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers using images and perform routine technology maintenance.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Follow all procedures.
• Other duties as warranted or assigned.

Requirements:

• Two-year degree in computer science or management information systems preferred.
• Minimum of one year experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-users satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week.

Position:Technology II

Function:Provide remote and on-site support for end-users. Troubleshoot all technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes.

Responsibilities:

• Phone and remote repairs with on-site work as needed.
• Troubleshoot and resolve hardware software and connectivity issues remotely and onsite.
• Provide support and thorough problem resolution.
• Show empathy towards end users difficulties while assisting them with technology issues.
• Enter all support requests in the helpdesk.
• Process new equipment by using creating or modifying procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers by creating and/or modifying images.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Maintain all technology equipment.
• Plan all technology equipment deployments district-wide.
• Research recommend and requisition new equipment.
• Assist SOESD with surveillance systems.
• Perform ethernet terminations.
• Plan coordinate and deploy all technology.
• Develop maintenance strategies.
• Provide end-user technology equipment functionality training.
• Create follow and troubleshoot procedures.
• Other duties as warranted or assigned

Requirements:

• Two-year degree in computer science management information systems or related technology field or equivalent experience. Four-year degree preferred.
• Minimum of two years experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-user satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the
• public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week.
• Ability to self-direct and prioritize.
• Excellent hardware software and network skills.
• Strong problem-solving skills and ability to research resolutions independently.
• Personal vehicle with a willingness to travel between sites to complete tasks.

Pre-employment requirements:

Employment for this position is contingent on clearance of the following:

XPre-Employment Drug Screen

X Background Investigation

The district prohibits discrimination and harassment on any basis protected by law including but not limited to an individuals perceived or actual race color religion sex sexual orientation gender identity national or ethnic origin immigration status citizenship status marital status age mental or physical disability pregnancy familial status economic status or veterans status or because of the perceived or actual race color religion sex sexual orientation gender identity national or ethnic origin immigration status citizenship status marital status age mental or physical disability pregnancy familial status economic status or veterans status of any other persons with whom the individual associates.

Required Experience:

IC