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Technical Trainer
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
9 September 2026 (4 days ago)
Posted:
Application Deadline:
7 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Title: Technical Trainer
Location: New York NY
Full-Time (Perm)
Summary:
The Technical Trainer position requires outstanding communication skills and extensive team and end-user interaction. Maintaining positive relationships with the Firms end-user community and providing innovative technology training for attorneys and support staff while observing confidentiality of personnel and Firm matters at all times are key to this position.
Essential Duties and Responsibilities:
Knowledge Skills and Abilities Required:
Education and Experience:
Working Conditions:
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Title: Technical Trainer
Location: New York NY
Full-Time (Perm)
Summary:
The Technical Trainer position requires outstanding communication skills and extensive team and end-user interaction. Maintaining positive relationships with the Firms end-user community and providing innovative technology training for attorneys and support staff while observing confidentiality of personnel and Firm matters at all times are key to this position.
Essential Duties and Responsibilities:
- Delivers Information Technology training in a manner appropriate for the content and audience which may include one-on-one training sessions coaching classroom training e-learning multimedia floor support and print and electronic documentation.
- Develops creative training courseware including course outlines exercises instructional materials and self-guided learning tools covering topics related to the Firms software hardware and mobile devices.
- Collaborates with the Manager of IT Training IT Training staff IT management and staff and the Firms administrative team managers to develop training strategies and initiatives to meet the specific needs of the Firms user community.
- Designs writes and maintains print and electronic documentation including user guides quick reference cards and tips.
- Writes and updates content for the Firms intranet including daily tips and Frequently Asked Questions (FAQs).
- Provides proactive support and software troubleshooting to the Firms end user community.
- Provides advanced level support to Help Desk staff on complex end-user applications including but not limited to Microsoft 365 iManage Work 10 Adobe Acrobat mobile applications and others.
- Evaluates and tests new software.
- Maintains clean and orderly office conditions and ensures that adequate supplies including training materials are available.
- These and other duties as assigned are performed under general supervision and according to established policies and procedures.
Knowledge Skills and Abilities Required:
- Excellent teaching training and presentation skills and demonstrated outstanding verbal communication skills.
- A team player with strong customer service orientation and commitment to excellence.
- Excellent writing skills with demonstrable portfolio of technical documentation.
- Attention to detail in writing speaking and presenting content.
- Expert knowledge of Windows 11 and Microsoft 365 document management systems document comparison software Adobe Acrobat template and macro packages and other legal-specific applications.
- Demonstrated creative approaches to learning and development strategies for professional adult learners.
- Ability to communicate effectively and professionally with all levels of Firm personnel.
- Thorough knowledge of iOS and iPad OS devices with the ability to teach and support usage in an enterprise environment.
- Experience with learning management systems (LMS).
- Knowledge of remote access technologies SharePoint and other law firm specific applications.
- Ability to handle multiple tasks and time sensitive work demands in a fast paced and demanding professional environment while continuing to fulfill essential duties.
- Ability to work over 40 hours per week when required. Position may require conducting training on nights weekends or holidays.
Education and Experience:
- Bachelors degree is required.
- Minimum three to five years experience training technology-related content in a professional services organization.
- Law Firm experience preferred.
Working Conditions:
- Normal office environment with little exposure to excessive noise dust temperature etc.
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Required Experience:
IC
