Technical Support Specialist
Job Location:
Detroit, MI - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
SUMMARY
Supports the user community by diagnosing and resolving network workstation and software problems. Represents the first point of contact with the IT department for prompt resolution of technical issues. Executes network and system administration task in support of the Information Technology department. Identifies and recommends initiative-taking solutions to minimize common technical problems. Maintains the network infrastructure following procedures established by Management and Company SOPs (standard operating procedures).
This position will ensure compliance with Environmental Health and Safety (EHS) policies State Departments of Health Good Documentation Practices (GDP) Good Laboratory Practice (GLP) Good Manufacturing Practices (GMP) Good Clinical Practices (GCP) Good Laboratory Practice (GLP) Standard Operating Procedures (SOPs) EMEA and FDA Guidelines general State and Country Regulations such as but not limited to (CLIA CAP USP ISO 9001 USDA regulations HTA license DEA and State Controlled Substance programs) where site appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call response to off-duty hours issues and network problems. Tracks and monitors the problem to ensure a timely resolution. Accurately accounts for time related to problem resolution. Maintains issue log to identify recurring problems. Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals.
- Works with other Information Technology members to resolve Tier 3 issues to build understanding and prevent future need for escalation.
- Performs initial IQ/OQ (Installation Qualification/Operational Qualification) for all new PCs and laptops.
- Installs configures and patches all PC and laptop software in accordance with validated systems procedures. Assist with asset tracking and software license management. Installs new software releases system upgrades and patches to enterprise and server software. Identifies and resolves software related problems. Supports the IT Manager and Systems Administrator in all necessary administration of all applications and network infrastructure.
- Maintains data files and monitors system configuration to ensure data integrity.
- Implements file and printer shared resources. Supports and maintains user account information including rights security and systems groups.
- Documents maintains upgrades or replaces hardware and software systems. Assists in configuration and deployment of new workstation and infrastructure hardware.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Education and/or Experience
- Associate degree (AS) or current enrollment in bachelors program (B.S. /B. A.) in Computer Science and 1-2 years related experience preferred. Experience may be substituted for degree.
- Experience as a PC Technician / Help Desk Technician Preferred.
Other Skills and Abilities
- Excellent problem solving communication and people skills; demonstrates high-level customer service and the ability to work in a team environment.
- Understands and acknowledges confidentiality issues surrounding company information and will not view or share information that is restricted for others use/viewing only. Utilizes a high degree of ethical restraint in the use of network administration powers and access privileges.
- Familiar with Windows Networks Active Directory VMware ESX ISCI SAN TCP/IP Protocol 802.11 protocols IPSEC protocol VLANs Wireless Networking Exchange and Microsoft Office products.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to: stand; walk sit stoop kneel crouch crawl speak hear/listen smell display manual dexterity reach with hand and arms. Specific vision abilities required by this job include close vision color vision depth perception and ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
A full-time Monday through Friday workweek with general business hours. This positionserves on the On-Call Team and may require weekend and occasional evening hours. While performing the duties of this job frequently required to use personal protective equipment to prevent exposure to hazardous materials. The employee has potential for exposure to fumes airborne particles and toxic or caustic chemicals biohazards flammable liquids risk of radiation. The employee is occasionally required to use equipment with moving mechanical parts with risk of electrical shock and vibration. The noise level in the work environment is usually moderate at times the noise level can be louder and hearing protection may be required. The employee may work both inside and outside in heat/cold wet/humid and dry/arid conditions.
We offer a comprehensive benefit package for eligible team members including medical dental vision short-term/long-term disability life insurance hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!
Join Us!
We cant wait to work with you! At BioIVT we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds experiences and identities.
To Learn more about our mission and team culture click here!
BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.
We strongly encourage veterans and individuals with disabilities to apply and are committed to providing reasonable accommodations throughout the application and employment process.
Required Experience:
IC
