Technical Support Representative (Residential Electrical Support)

HomePro Technologies is one of Texas leading providers of residential technology and electrical solutions. For over two decades weve partnered with homeowners and homebuilders to deliver exceptional service in home security automation electrical entertainment networking and smart home technology.

As we continue to grow were looking for customer-focused Technical Support Representatives who enjoy solving problems and providing outstanding service over the phone.

As a Technical Support Representative youll serve as the first point of contact for homeowners experiencing residential electrical issues. Youll listen carefully ask the right questions diagnose common problems and guide customers through safe troubleshooting steps over the phone.

This role is ideal for someone who remains calm under pressure enjoys helping people and can explain technical concepts in a clear easy-to-understand way. When issues require onsite service or involve potential safety concerns youll coordinate the appropriate next steps with our field teams.

• Provide professional over-the-phone support for residential electrical concerns.

• Diagnose customer issues by asking thoughtful questions and gathering relevant information.

• Guide homeowners through safe troubleshooting procedures.

• Determine when a service appointment or escalation is necessary.

• Create accurate documentation of customer interactions troubleshooting performed and resolutions.

• Communicate with field technicians and internal departments to ensure seamless customer service.

• Prioritize customer safety by recognizing situations that require immediate escalation.

• Maintain a positive empathetic and solution-oriented attitude during every customer interaction.

• Continuously learn new products systems and troubleshooting techniques.

• Excellent verbal communication and active listening skills.

• Strong customer service mindset with a genuine desire to help others.

• Ability to remain composed in stressful or urgent situations.

• Strong problem-solving and critical thinking abilities.

• Comfortable using multiple computer systems while speaking with customers.

• Excellent attention to detail and documentation skills.

• Ability to explain technical information in simple non-technical language.

• Dependable organized and self-motivated.

• Previous experience in technical support help desk customer service call center or dispatch.

• Experience with residential electrical systems smart home technology home security networking or low-voltage systems is a plus.

• Knowledge of troubleshooting methodologies is preferred but not required.

• High school diploma or equivalent required.

• Competitive pay

• Comprehensive health dental and vision insurance

• 401(k) with company match

• Paid Time Off (PTO)

• Paid holidays

• Ongoing training and professional development

• Opportunities for career advancement within a growing Texas company

• Supportive team-oriented culture

• Full-time

• Monday through Friday

• Additional hours or rotating on-call responsibilities may be required based on business needs.

• Ability to sit for extended periods while working on a computer and telephone.

• Ability to occasionally lift up to 20 pounds.

• Ability to communicate clearly over the phone for extended periods.

If you enjoy helping people solve problems have a knack for troubleshooting and want to build a long-term career with an established Texas company wed love to hear from you.

Join HomePro and help homeowners get the support they needone phone call at a time.