Technical Support Representative II
Job Location:
Job Location:
Lyndhurst, OH - USA
Hourly Salary:
$ 24 - 36
Hourly Salary:
Posted on:
16 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
Canon U.S.A. Lyndhurst NJ is seeking a Technical Support RepresentativeII (Representative Tech Supt II). The Technical Support RepresentativeII performs semi routine technical service customer support for Canons broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines provides on-site installation preventative maintenance routine repair and calibration of company products and equipment. Provides direct technical support and serves as a primary customer contact for service-related issues under close supervision.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Your Impact
- Perform on-site installation preventative maintenance routine repairs and calibration of wiring cabling and related equipment according to company procedures
- Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use
- May assistlower level technicians
- Refer complex technical problems to higher-level personnel such as supervisors or field engineers
- Repair lenses and related broadcast and communication products for Canon dealers and customers ensuring timely and professional service
- Provide technical support and training to dealers and support staff via telephone and on-site visits
- Supply information concerning parts policies and technical details; respond to inquiries to support knowledgeable sales and service teams
- Assist customers by offering parts information technical advice schematic drawings and responding to general inquiries
- Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs
- Maintain the service area by stocking inventory and cleaning supplies filing service repair records and keeping the workspace clean and productive
- Represent the company by providing accurate information responding to customer inquiries and troubleshooting product issues
- Typically reports to a Supervisor or Manager
- Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use
- May assistlower level technicians
- Refer complex technical problems to higher-level personnel such as supervisors or field engineers
- Repair lenses and related broadcast and communication products for Canon dealers and customers ensuring timely and professional service
- Provide technical support and training to dealers and support staff via telephone and on-site visits
- Supply information concerning parts policies and technical details; respond to inquiries to support knowledgeable sales and service teams
- Assist customers by offering parts information technical advice schematic drawings and responding to general inquiries
- Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs
- Maintain the service area by stocking inventory and cleaning supplies filing service repair records and keeping the workspace clean and productive
- Represent the company by providing accurate information responding to customer inquiries and troubleshooting product issues
- Typically reports to a Supervisor or Manager
About You: The Skills & Expertise You Bring
- HS Diploma GED or equivalent experience required plus 1 to 2 years of related experience
We are providing the anticipated rate for this role: $24.39 - $36.53 hourly
We are providing the anticipated rate for this role: $24.39 - $36.53 hourly
Company Overview
About our Company - Canon U.S.A. Inc. is a leading provider of consumer business-to-business and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue its parent company Canon Inc. as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity world-class team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#LI-AV1 #PM19 #LI-ONSITE
Required Experience:
Unclear Seniority
