Technical Support R&D

TekWissen LLC

Job Location:

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis treatment and follow-up care empowering healthcare providers worldwide.

Job Title: Technical Support - R&D

Location: Raleigh NC 27609

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: Monday Friday 8:00 5:00 p.m.

Job Description

We are seeking a dedicated and enthusiastic in-offfice IT Support Specialist to join our on-site team.
As a specialist you will be our point of contact at the Raleigh office for our employees technical needs and providing essential support for daily operations.

Job duties and responsibilities

Identify and provide technical support to users for hardware and software related problems
Proficient in installation troubleshooting problems/errors and support for Windows 11 MacOS and MS Office 365 suite of applications
Knowledge of troubleshooting iPhone and Android phone OS related issues
Provide support for printers AV and conference rooms at the office
Knowledge of Jira and Service-Now ticketing desks
Monitor and respond to requests received through the help desk
Perform break-fix support for laptops and docks/peripherals in a timely manner
Manage and maintain office hardware inventory

Qualifications

Proven work experience as an IT technician
Ability to diagnose and troubleshoot variety of technical issues related to Windows networking MS Office suite Mac iPhone and Android OS
Good analytical problem solving and communication skills in English
Be approachable and openly communicable with other employees at the office and senior management
Ability to patiently provide verbal and written technical help to end users
Be able to work in a team and communicate effectively
College/BSc degree in Information Technology Comp Sci or relevant field-----Bachelors would be preferred but a computing degree is a must.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients a leading global medical technology company. This organization provides a wide range o...