Technical Support Analyst II Peoria, IL

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


The Analyst II serves as a vital bridge between business operations and IT responsible for installing troubleshooting and repairing software and/or equipment. Solve users routine to moderately complex problems with network or applications software. Provide support development and/or leadership guidance to all volunteers.

The work location for this exciting opportunity is located at 4005 W. John Gwynn Jr. Ave. Peoria IL. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time.

Standard work hours are 8:00 5:00pm. We work a 40 hour work week schedule Monday Fridays.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Incident Resolution & Troubleshooting: Investigate diagnose and resolve Tier 2 and Tier 3 IT incidents troubleshooting both front-end and back-end applications.
System Maintenance & Administration: Maintain configure and monitor hardware software user endpoints and related network components.
Documentation & Reporting: Enter and/or maintain detailed notes update knowledge base articles and generate reports using database and reporting tools.
User Support & Training: Provide technical guidance training and functional direction to end-users and IT volunteers.
Cross-Functional Collaboration: Work alongside other IT departments project managers and vendors to ensure technical changes integrate smoothly into daily operations.



Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.